Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Cashier

Lesley Velarde

Las Cruces,NM

Summary

With a proven track record at Circle K, I excel in customer service and cash handling, enhancing customer satisfaction and loyalty through efficient service and problem-solving. Demonstrated reliability and empathy, I significantly contribute to team success and operational excellence, embodying work ethic and integrity. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cashier

Circle K
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Skills Trainer

Trescoinc
08.2009 - 12.2023
  • Tailored instruction methods based on individual needs assessments, promoting optimal learning experiences for each participant.
  • Utilized a variety of teaching methodologies to accommodate diverse learning preferences, resulting in improved skill development among trainees.
  • Delivered informative presentations using multimedia tools, enhancing trainee engagement and knowledge retention.
  • Established clear performance expectations at the onset of each program, setting attainable goals for both trainer and trainees alike.
  • Provided ongoing support and mentorship to former trainees, fostering long-term professional growth within the organization.
  • Ensured compliance with company policies and industry standards during all aspects of Skills Trainer responsibilities.
  • Facilitated open communication between trainer and participants, creating a supportive environment conducive to learning success.
  • Boosted trainee confidence and comprehension by providing constructive feedback and personalized coaching.
  • Collaborated with fellow trainers to share best practices and improve overall training quality in the organization.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.

Caregiver, Special Needs

Options
03.2005 - 02.2010
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
  • Offered support to assist with supervising special needs individuals in home.
  • Increased client''s independence with consistent skill-building exercises and positive reinforcement.
  • Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
  • Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
  • Participated in ongoing professional development opportunities to stay current on best practices for supporting the specific needs of each client population served.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Encouraged overall wellness through engaging exercise routines tailored to each client''s abilities and interests.
  • Encouraged community integration through organization of inclusive outings and activities.
  • Offered emotional support and counseling to families, improving their coping mechanisms.
  • Supported dietary needs by preparing nutritious meals and educating on healthy eating habits.
  • Provided respite care for families, offering them peace of mind and time to recharge.

Financial Accountant

Furniture Factory Outlet LLC.
02.2004 - 11.2008
  • Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Cashier Team Lead

Walmart
02.2003 - 09.2005
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Monitored areas for security issues and safety hazards.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Mayfield High School
Las Cruces, NM
06-2003

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Reliability and punctuality
  • Customer Relations
  • Conflict Resolution

Accomplishments

  • Achieved 15% of sales quote.
  • Completed manager training program.
  • Resolved product issue through consumer testing.

Certification

  • Certified Customer Service Professional (CCSP) - National Customer Service Association.
  • Tobacco Seller's License - Various State Agencies.
  • Food Handler Certification (FHC) - State or County Health Departments.
  • Responsible Alcohol Seller Training (RAST) - Various State Agencies or Approved Providers.
  • Certified Sales Associate (CSA) - Retail Education Association.

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Circle K
10.2023 - Current

Skills Trainer

Trescoinc
08.2009 - 12.2023

Caregiver, Special Needs

Options
03.2005 - 02.2010

Financial Accountant

Furniture Factory Outlet LLC.
02.2004 - 11.2008

Cashier Team Lead

Walmart
02.2003 - 09.2005

High School Diploma -

Mayfield High School

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Lesley Velarde