Summary
Overview
Work History
Education
Skills
Timeline
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Lesley Ventura

Phoenix,Az

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

4
4
years of professional experience

Work History

Manager

EOS Fitness
04.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Supervisor

Steve Madden
04.2023 - 10.2023
  • I monitor employee productivity and provide constructive feedback and coach them
  • Organize workflow and ensure employees understand their duties or delegated tasks
  • I order shoes and accessories for our store and make sure everything is up to date and on trend
  • Direct and supervise employees engage in sales
  • Keep track of inventory, reconciling cash receipts

Store Manager

Cricket wireless
10.2022 - 04.2023
  • Trained and mentored associates to teach daily tasks and procedures
  • Managed inventory tracking and physical inventory counts to minimize loss
  • Monitored employee performance and identified performance gaps
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Updated and maintained store signage and displays
  • Strengthened work flow productivity by hiring, managing and developing top talent
  • Answered product questions with up-to-date knowledge of sales and promotions

Teller

First Convenience Bank
04.2021 - 10.2021
  • Met or exceeded sales goals by promoting bank products and services in customer interactions
  • Built and maintained client relationships through quality, personalized interactions
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy
  • Welcomed customers and offered pleasant service during entire transaction
  • Responded and assisted customers with account inquiries and updates
  • Entered transactions into computer and issued customer receipts
  • Explained bank services, financial products and applicable fees to customers
  • Ordered checks, placed stop payment orders and conducted additional special services for customers
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
  • Opened new checking, savings and lines of credit for customer accounts

Customer Service Representative

Home Depot
03.2021 - 05.2021
  • Answered inbound calls, chats and emails to facilitate customer service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Set up and activated customer accounts
  • Consulted with customers to resolve service and billing issues
  • Educated customers on special pricing opportunities and company offerings
  • Made outbound calls to obtain account information

Sales Associate

Forever 21
09.2020 - 03.2021
  • Answer incoming calls from customers to provide information about products, store hours, policies, and promotions
  • Make sure the store looks presentable at all times
  • Put away new merchandise
  • Offer Forever21 credit cards to customers
  • Sold various products explaining their unique features

Education

Dental assistant -

Carrington college
11.2024

Skills

  • Customer service
  • Team leadership

Timeline

Manager

EOS Fitness
04.2024 - Current

Sales Supervisor

Steve Madden
04.2023 - 10.2023

Store Manager

Cricket wireless
10.2022 - 04.2023

Teller

First Convenience Bank
04.2021 - 10.2021

Customer Service Representative

Home Depot
03.2021 - 05.2021

Sales Associate

Forever 21
09.2020 - 03.2021

Dental assistant -

Carrington college

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Lesley Ventura