Lesley Villarreal
McAllen,TX
Summary
Experienced professional with a strong background in customer service and support. Excels in promoting teamwork and achieving results through effective communication and problem-solving. Demonstrates proficiency in handling customer interactions, efficiently resolving issues, and adapting to changing demands. Recognized for dependability, adaptability, and commitment to maintaining exceptional standards. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Overview
5
5
years of professional experience
Work History
CSA
HEB Grocery Store
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Maintained a clean and organized store environment for optimal customer experience.
- Demonstrated safe practices and procedures in store by adhering to company standards.
Cashier
Zara USA
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
server/curbside specialist
Olive garden
04.2021 - 07.2023
- Taking phone calls to place orders and give catering information
- Cash handling,making sure money is well divided and taken care of
- Prepping orders as well as making sure everything is included on what is asked
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
cashier
Whataburger
05.2019 - 04.2021
- Incharge of money handling, taking out orders
- Dine in orders being taken out as well as taking orders at the same time
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Animal Science/biology
The University of Texas Rio Grande Valley
Edinburg, TX01.2027
GED -
Mcallen Memorial High School
Mcallen, TX03.2020
Skills
- Leadership skills
- Communication and understanding
- Adaptability
- Active listening in multiple ways
- Goal-Oriented
- Patience and Tolerance
- Strong Work Ethic
- Cash Handling
- Money handling abilities
- Understanding Customer Needs
- spanish Fluency
- Stock management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Dancing
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
- Gym Workouts
- Blogging/Vlogging
- Fashion and Style
- Photography
- Volunteering at local animal shelters and rescue organizations
- Animal Care
Timeline
CSA
HEB Grocery Store
01.2024 - Current
Cashier
Zara USA
10.2022 - Current
server/curbside specialist
Olive garden
04.2021 - 07.2023
cashier
Whataburger
05.2019 - 04.2021
No Degree - Animal Science/biology
The University of Texas Rio Grande Valley
GED -
Mcallen Memorial High School
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