Hi, I’m
Lesley Wilson
New Iberia,USA
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
20
years of professional experience
Work History
Lesley’s Cajun Crochet
Owner
05.2019 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Contributed to creative process through original ideas and inspiration.
- Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
Target
Fulfillment Associate
10.2021 - 09.2022
Job overview
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
CapTel
Captioning Assistant
07.2015 - 10.2016
Job overview
- Played a key role in maintaining company reputation by ensuring the delivery of error-free captions across all projects.
- Optimized workflow processes through regular feedback sessions with peers and supervisors to identify areas for improvement.
- Consistently typed 55 wpm with 4% error rate.
- Used keyboards by typing corrections and other words.
- Listened to speakers and repeated words verbatim into voice recognition software such as Dragon software.
Regent Broadcasting
Administrative Sales Assistant
01.2008 - 03.2009
Job overview
- Create sales presentations by compiling data; developing presentation formats and materials; creating and/or maintaining one-sheets and media kits
- Assist Account Executives with preparing and faxing proposals
- Maintain account lists, client database and sales contract book
- Update managers by consolidating, analyzing and forwarding daily action summaries
- Obtain local invoices for clients/agencies as needed; interacting closely with Traffic Department to ensure smooth execution of sales orders and track down missing copy and instructions
- Resolve order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers
- Perform general administrative duties including filing, faxing and copying; provide back up to Traffic and provide phone coverage for station as needed
- Assist General Sales Manager with client parties, i.e., scheduling, coordinating using approved vendors
- Use the following programs in a Windows environment: Microsoft Word 2000, Power Point, Microsoft Outlook, Excel and File Maker Pro
- Works as a team with other departments, individuals
- Attend sales meetings, training sessions and client remotes as needed
LaRose Scrap & Salvage
Human Resources Manager
10.2006 - 11.2007
Job overview
- Responsible for administering Benefit program – both the day-to-day and annual renewal process
- Worked with insurance broker and supports management’s decision making by analyzing benefit options and modeling future costs
- Resolved employee questions and assisted with claims resolution
- Administered employee enrollments, reconciled carrier invoices and prepared self-billing reports monthly
- Ensured HIPAA, COBRA, ERISA and ACA compliance with all benefit programs
- Administered Company 401(k) Plan, coordinating enrollments, compliance and Form 5500 requirements with 401(k) TPA and reviewing documentation for CFO
- Entered payroll changes into HRO and maintained payroll changes file for accounting team
- Maintained job requirements and job descriptions for all positions
- Assisted operations with staffing requirements and DOT compliance with recruiting, and ensuring drug testing, background and new hire paperwork are complete and properly maintained
- Maintained DQ files ensuring DOT compliance and audit
- Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures
- Maintained historical human resource records; keeping past and current records
- Prepared monthly Workers Comp reporting and submits data to carrier
L&W Sand Pit
Office Manager
12.2004 - 10.2006
Job overview
- Performed HR functions related to the hiring process, employee file management, disciplinary action processes (attendance), staffing and scheduling
- Payroll Managed time clock and time sheets
- Responsible for basic orientation and paperwork for all new hires
- Monitored and ensured employees stay in compliance with required certifications
- Maintained OSHA safety meetings
- Receptionist-answering phones, scheduling
- Processed all accounts payable invoices and communicate those with Corporate
- Process accounts receivable
Education
Duran's Academy
Cosmetology from Cosmetology Studies
03.1990
Bloomfield High School
High school diploma from General Studies
05.1989
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Business planning
- Project estimating
- Staff management
- Marketing
- Financial management
- Staff hiring
- Business administration
- Business marketing
- Product branding
- Administrative oversight
- Human resource management
- Human resources
Timeline
Fulfillment Associate
Target
10.2021 - 09.2022
Owner
Lesley’s Cajun Crochet
05.2019 - Current
Captioning Assistant
CapTel
07.2015 - 10.2016
Administrative Sales Assistant
Regent Broadcasting
01.2008 - 03.2009
Human Resources Manager
LaRose Scrap & Salvage
10.2006 - 11.2007
Office Manager
L&W Sand Pit
12.2004 - 10.2006
Duran's Academy
Cosmetology from Cosmetology Studies
Bloomfield High School
High school diploma from General Studies
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