Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesley W. Monday

Summary

Sales operations professional with proven expertise in optimizing processes and driving sales performance. Skilled in team collaboration and adaptable to changing needs, ensuring reliability and consistency. Strong background in data analysis, CRM systems, and strategic planning. Known for delivering impactful results and fostering productive work environment.

Overview

28
28
years of professional experience

Work History

Sales Operations Leader

Avaya
12.2018 - Current
  • Sales Operations Leader for region of 40+ people
  • Weekly funnel reporting using Salesforce.com for forecasting of regional sales
  • Quota and compensation planning and tracking
  • Daily order analysis using SAP
  • Weekly video calls with sales team to review forecast and plan
  • Responsible for tracking quarterly commit to leadership with weekly reviews
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Established robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Sales Operations Analyst

Avaya
04.2004 - 12.2018
  • Daily reporting and scrubbing of Salesforce to drive funnel accuracy
  • Weekly scrubbing of sales out and point of sale reports for mapping and booking results
  • Responsible for submissions through Salesforce for changes and corrections to account assignments
  • Customer Satisfaction initiative to help drive results for the team
  • Support Area Operations Leader with funnel management, weekly team calls to review funnel activity as well as running weekly funnel reports
  • Support Area Operations Leader with preparing Quarterly Business Review for Area Sales Leader
  • Responsible for training new Account Managers and Regional Sales Leaders with operational tasks
  • Reports from SAP to review orders and pull data by account
  • Reports from EDW to review order bookings
  • Point of contact for all sales team in the US for booking and compensation related issues
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
  • Gathered, organized and analyzed data, resolved discrepancies, and modeled information.

Elementary School Secretary

County of Henrico
10.2001 - 04.2004
  • Responsible for maintaining the principal's calendar
  • Payroll for part-time staff
  • School memorandums to parents
  • Event planning
  • Student records
  • School accounting and funding records
  • Improved office efficiency by streamlining administrative processes and implementing digital filing systems.
  • Streamlined registration process for new students by developing organized procedures that simplified paperwork collection and data entry tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Administrative Assistant

Nortel
12.1996 - 10.2001
  • Supported area team of fifteen sales representatives as well as three managers with the following responsibilities:
  • Maintaining calendars
  • Meeting and event planning
  • Travel arrangements
  • Commission report scrubbing
  • Meeting presentations
  • Customer service
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

High School Diploma - Business Education

Highland Springs High School
Richmond, Virginia
06-1991

Skills

  • Salesforcecom
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • SAP
  • Einstein Dashboards
  • Data analytics
  • Sales projections
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication

Timeline

Sales Operations Leader

Avaya
12.2018 - Current

Sales Operations Analyst

Avaya
04.2004 - 12.2018

Elementary School Secretary

County of Henrico
10.2001 - 04.2004

Administrative Assistant

Nortel
12.1996 - 10.2001

High School Diploma - Business Education

Highland Springs High School

Similar Profiles

CREATE PROFILE
Lesley W. Monday