Summary
Work History
Education
Skills
Volunteer Experience
Summary of Qualifications
Work Availability
Overview
Accomplishments
Work Preference
Interests
Software
Timeline

Lesli A. Urbik

Naperville,IL

Summary

Customer Service Representative with extensive experience in planning, organization, and management. Demonstrates strong work ethic and adaptability, excelling in fast-paced environments. Proven ability to master new skills quickly and work effectively without supervision. Exceptional interpersonal skills enhance customer interactions and team collaboration.

Work History

Sales Associate and Accounts Payable/Receivable Manager

Kay Jewelers
Phoenix, AZ
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Assistant to District Manager & Sales Associate

Daniels Jewelers
Phoenix, AZ
  • Developed positive relationships with internal customers through effective communication techniques.
  • Greeted visitors, clients and guests in a professional manner.
  • Answered incoming calls, responded to faxes and other inquiries from customers and vendors.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Handled confidential information with discretion and integrity.
  • Assisted with set up for social events and food deliveries.

Fine Jewelry Sales

Sears
Phoenix, AZ
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.

Call Center Member Services

Discover Financial Services
Phoenix, AZ
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

General Construction Project & Real Estate Coordinator

Ace Cash Express
Las Colinas, TX
  • Managed communication between vendors, tenants, landlords, attorneys and other parties involved in a transaction.
  • Processed purchase agreements and ensured timely completion of paperwork.
  • Prepared contracts, leases, and other documents related to real estate sales.
  • Handled customer service inquiries via telephone or email in a timely manner.
  • Provided support services to agents and brokers during negotiations.
  • Reconciled funds received and disbursed for property transactions.
  • Monitored fulfillment of purchase contract terms to foster timely completion.
  • Reviewed property details to meet environmental regulations.

Finance Administrative Assistant

Neiman Marcus
Irving, TX
  • Reviewed general ledger accounts for accuracy and completeness.
  • Organized and maintained financial files both electronically and physically.
  • Generated various financial reports for review by Finance Manager on a weekly and monthly basis.
  • Performed general administrative duties such as answering phones, making copies, scanning documents .
  • Participated in special projects as assigned by manager or executive team.
  • Managed multiple projects simultaneously while meeting deadlines consistently.

Education

Associate of Arts - Education

Western Governors University
01-2012

Online

General Education

Tarrant County Community College, Ft. Worth, TX
01-2004

High School Diploma -

Camelback, HS, Phoenix, AZ
01-1989

Skills

  • Administrative
  • Inventory management
  • Sales reporting
  • Contract preparation
  • Customer service
  • Relationship building
  • Team collaboration
  • Sales
  • General Office
  • Vendor management
  • Project coordination
  • Problem resolution
  • Effective communication
  • Calm demeanor
  • Contact follow-up
  • Verbal/written communication
  • Positive and professional
  • Complex Problem-solving
  • Payment processing
  • Sales expertise
  • Customer needs assessment
  • Meeting deadlines
  • Excellent people skills
  • Listening skills
  • Task prioritization
  • Written and oral communication skills
  • Service oriented
  • Teamwork and collaboration

Volunteer Experience

Prairie Elementary Home and School, Various board positions, 2012, 2016

Summary of Qualifications

  • Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
  • Strong work ethic, adaptability.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

1
1

Excellent Customer Service Skills

2
2

Excellent Interpersonal Skills

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3

Dedicated Employee

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Work-life balance4-day work weekWork from home optionFlexible work hours

Interests

Excellent Customer Service Skills

Fine Jewelry

Administrative/Office Work

Disney

Software

Microsoft Suites

Google Research

Timeline

Sales Associate and Accounts Payable/Receivable Manager - Kay Jewelers
Assistant to District Manager & Sales Associate - Daniels Jewelers
Fine Jewelry Sales - Sears
Call Center Member Services - Discover Financial Services
General Construction Project & Real Estate Coordinator - Ace Cash Express
Finance Administrative Assistant - Neiman Marcus
Western Governors University - Associate of Arts, Education
Tarrant County Community College - , General Education
Camelback, HS - High School Diploma,

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