Lesli Brisson

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Developed strong rapport with customers and created positive impression of business.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Assisted with special events and programs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Represented organization positively and professionally while providing community with much-needed services.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Boosted fundraising efforts, securing valuable donations through targeted campaigns.
• Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
• Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
• Provided administrative support to department leads to help organize events and fundraisers.
• Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
• Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
• Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
• Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
• Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
• Developed marketing materials for events, increasing public interest and attendance rates.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
• Coordinated and managed volunteer activities for community service projects.
• Led group discussions and activities to meet different community needs.
• Approached issues proactively to best meet current and future community needs.
• Facilitated community outreach to expand participation and support.

• Led a team of district managers, ensuring consistent communication and collaboration for overall business success. In some instances running as much as $100,000 a month in volume.
• Increased regional sales by developing and implementing strategic sales plans.
• Negotiated strategic partnerships with vendors to secure favorable terms and pricing for products or services.
• Strengthened relationships with key clients by providing exceptional customer service and support.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• . Cultivated a strong network of industry professionals through active participation in events such as conferences or trade shows.
• . Built high-performing teams through effective recruitment processes, ongoing training programs, coaching sessions.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Fostered strong relationships with clients through consistent communication and collaboration.
• Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
• Researched latest market trends to provide current knowledge to clients.
• Mentored junior consultants within the team, contributing to their professional development and growth as independent consultants themselves.
• Planned and executed sales events in both online and in-person formats.

• Coordinated schedules and timelines for events.
• Conferred with event staff at event site to coordinate details.
• Coordinated with participating vendors during event planning.
• Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
• Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
• Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
• Performed face-to-face meetings to finalize contract for services and event details.
• Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
• Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
• Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
• Established working relationships with clients by organizing various events.
• Corresponded with clients to answer questions and resolve issues.
• Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
• Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
• Brainstormed and implemented creative event concepts and themes.
• Consulted with customers to determine objectives and requirements for events.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Arranged availability of audio-visual equipment, transportation and displays for various types of events.
• Developed creative themes for events and created related activities to engage attendees.
• Analyzed event costs to identify areas of improvement and cost savings.

Teaching and developing both adults and children to become skilled skiers based on their level. In some cases, training them to become competitive athletes.

• Forecasted purchasing trends and improved merchandising strategies.
• Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
• Developed and improved account relationships.
• Collaborated with sales team to identify and fulfill customer needs.
• Cultivated relationships with wholesalers and distributors to increase inventory availability.
• Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.
• Implemented creative visual merchandising strategies to maximize product exposure in retail environments.
• Maintained updated knowledge of current trends and popular products in the retail industry.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.