Lesli Duran
McKinney,TX
Summary
Dynamic and adaptable professional with a strong background in hospitality from Olive Garden, as well as previous experiences.
Recognized for exceptional guest relations and effective communication skills. Proven ability to thrive in fast-paced environments while fostering teamwork. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Host/To Go Specialist
Olive Garden
01.2023 - Current
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Answered phone calls to take orders, give information and document reservations.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
Sales Associate
James Avery
12.2022 - 03.2024
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
Receptionist
Lone Star Gastroenterology
07.2022 - 11.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
Team Member/Team Leader
Chick-fil-A
01.2021 - 06.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Collected, arranged, and input information into database system.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
Collin College
McKinney, TXHigh School Diploma -
Plano East Senior High School
Plano, TX06.2021
Skills
- Adaptable to change
- Team player mentality
- Guest relations
- Foreign language skills
- Hospitality and accommodation
- Friendly and positive attitude
- Willingness to learn
- Computer/software skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host/To Go Specialist
Olive Garden
01.2023 - Current
Sales Associate
James Avery
12.2022 - 03.2024
Receptionist
Lone Star Gastroenterology
07.2022 - 11.2022
Team Member/Team Leader
Chick-fil-A
01.2021 - 06.2022
Collin College
High School Diploma -
Plano East Senior High School
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