Lesli Foster
Springfield,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Remote
Carnival Cruise Lines
07.2021 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Home Manager
Self Employed Homemaker
08.2018 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in team environment.
- Proved successful working within tight deadlines and fast-paced environment.
- Organized and detail-oriented with strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Bartender Shift Manager
Saltgrass Steakhouse
01.2016 - 08.2018
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing establishment''s reputation.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Oversaw food preparation and monitored safety protocols.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Followed strict recipes and drink measurements to minimize product used.
Server Trainer
Dons Seafood And Steakhouse
02.2015 - 01.2017
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining high level of guest satisfaction.
- Monitored new server performance and offered continuous support throughout training period.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided coaching and mentoring to employees.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Organized server schedules, reducing labor costs without sacrificing quality of service.
- Managed reservation system effectively ensuring optimal seating arrangements maximizing table turnover rate.mentored new hires through thetraining process, ensuring they became productive team members quickly and efficiently.
Education
Some College (No Degree) - Associate Science
Northwest Florida State College
Niceville, FLSkills
- Staff Training
- Building rapport
- Relationship Building
- Payment Processing
- Product Sales
- Call triaging
- Policies and Procedures Adherence
- Route Management
- CRM software proficiency
- Paperwork Processing
- Product Knowledge
- Microsoft Office
- Account updating
Timeline
Customer Service Representative Remote
Carnival Cruise Lines
07.2021 - Current
Home Manager
Self Employed Homemaker
08.2018 - Current
Bartender Shift Manager
Saltgrass Steakhouse
01.2016 - 08.2018
Server Trainer
Dons Seafood And Steakhouse
02.2015 - 01.2017
Some College (No Degree) - Associate Science
Northwest Florida State College