Dedicated administrative assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
17
17
years of professional experience
Work History
Broker Service Representative
John L. Scott Real Estate
Silverdale, WA
12.2016 - Current
Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restock supplies and submitted purchase orders to maintain stock levels.
Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Created engaging content for Facebook and Instagram.
Manage office and Brokers Facebook business pages, includes creating and finding content to post
Create and updated databases
Interacted with vendors to repair equipment and services.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers
Input broker transactions in NWMLS
Install printers and networks on brokers computers
Daily use of Outlook, Microsoft Word, Excel & Publisher
Follow rules and regulations accordingly
Complete forms in accordance with company procedures
Transaction Coordinator
JOHN L. SCOTT REAL ESTATE
POULSBO, WA
02.2011 - 07.2016
Set up and maintain paper and electronic filing systems for records, correspondence, and other material
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
Greet visitors or callers and handle their inquiries or direct them to appropriate person according to their needs
Open, read, route, and distribute incoming mail or other materials and answer routine letters
Make copies of correspondence or other printed material
Learn to operate new office technologies as developed and implemented
Mail newsletters, promotional material, or other information
Manage broker transactions by tracking deadlines, updating parties on transaction
Create letters, property flyers and housing marketing materials
Build broker databases for mail merging materials to clients
Input broker transactions in NWMLS and corporate accounting system
Create files and follow up with brokers on missing paperwork
Install printers and networks on brokers computers
Daily use of Outlook, Microsoft Word, Excel & Publisher
Administrative Assistant
JOHN L. SCOTT REAL ESTATE
SILVERDALE, WA
07.2003 - 03.2007
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
Greet visitors and handle their inquiries or direct them to appropriate person according to their needs
Open, read, route, and distribute incoming mail or other materials
Input deals into corporate system, make deal folders, update files
Input broker transactions in NWMLS and corporate accounting system
Create files and follow up with brokers on missing paperwork
Daily use of Outlook, Publisher and Word
Chiropractor Assistant
ALPINE CHIROPRACTIC CLINIC
BREMERTON, WA
08.2009 - 02.2011
Schedule appointments and maintain and update appointment calendars
Great patients, check them in
Collect payments, enter daily charges, billing codes, & payments into Autumn 8 software
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
Perform various clerical or administrative functions, such as ordering and maintaining inventory of supplies.
Billing Specialist
PETERSEN CHIROPRACTIC
BELFAIR, WA
05.2008 - 03.2009
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Resolve discrepancies in accounting records
Type billing documents, shipping labels, credit memorandums, or credit forms
Answer mail or telephone inquiries regarding rates, routing, or procedures
Keep records of invoices and support documents
Operate typing, adding, calculating, or billing machines
Verify accuracy of billing data and revise any errors
Assist front desk answering phones, checking in patients, collecting payments, scheduling, entering charges
Education
High School Diploma -
Olympic High School
Bremerton, WA
06.1995
Skills
Proficient with Microsoft Office Suite
Strong ability to prioritize multiple projects and tasks
In-depth knowledge of administrative duties & clerical procedures
Complex Problem-Solving
Execute assigned tasks in timely manner
Customer Data Confidentiality
Data Entry and Maintenance
Understanding Customer Needs
Timeline
Broker Service Representative
John L. Scott Real Estate
12.2016 - Current
Transaction Coordinator
JOHN L. SCOTT REAL ESTATE
02.2011 - 07.2016
Chiropractor Assistant
ALPINE CHIROPRACTIC CLINIC
08.2009 - 02.2011
Billing Specialist
PETERSEN CHIROPRACTIC
05.2008 - 03.2009
Administrative Assistant
JOHN L. SCOTT REAL ESTATE
07.2003 - 03.2007
High School Diploma -
Olympic High School
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