Dynamic program manager adept at driving team success across multi-million dollar projects, delivering technology solutions for retail and IT customers. Expertise in managing hardware rollouts for over 1,500 locations and leading cross-functional teams in achieving strategic objectives while maintaining budgetary controls.
Overview
25
25
years of professional experience
Work History
Program Manager
Experis Manpower Group - Kroger
Remote
04.2022 - 01.2026
Managed multiple workstreams within a Program that supported a $700M overall budget
Developed hardware rollout plan, ordering for over 1500 fuel centers while maintaining budget compliance
Created and managed pilot timeline for select retail locations, ensuring timely execution of project phases
Established teams and managed over 50 resources, aligning efforts with project goals and stakeholder expectations
Created effective communication channels with stakeholders to ensure transparency and alignment of expectations and deliverables
Communicated project plans/progress to key stakeholders and project contributors
Collaborated with Frontend team to create and develop new customer facing Point of Sale system which impacts 2,600+ stores
Technical Senior Project Manager
T-MOBILE
Overland Park, KS
01.2020 - 04.2022
Led multiple phased projects with internal teams of up to 100+ in design, development, integration, and delivery of business/IT solutions for Retail organization
Managed financial control of $28M+ budget to support project objectives
Approved project scope, mitigated risks, escalated issues to senior management, and communicated updates to all impacted teams
Developed and distributed weekly status reports to keep team members and leadership informed of project progress
Program Manager III
SPRINT
Overland Park, KS
01.2017 - 01.2020
Led cross-functional IT teams of Architects, Engineers, Software Developers, and Testers in developing, integrating, and delivering complex Enterprise-Wide IT projects of up to $18M
Managed budgetary controls by tracking costs and controlling expenditure while maintaining quality standards
Applied SDLC (Agile/Iterative/Waterfall) methodologies to enhance team collaboration and efficiency
Assisted in creating and documenting changes to PM Playbook and Project Management/SDLC Best Practices, creating a key reference and training tool for current/new PMs to reduce learning time
Facilitated training sessions for team members on best practices and program tools.
Oversaw program compliance with requirements, schedule and budget.
Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
Provided guidance and support to team members in order to achieve targets within defined deadlines.
Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
Facilitated training sessions on The Way We Work for PM team to enhance understanding and application of project management principles
Program Manager II
SPRINT
Overland Park, KS
01.2009 - 01.2017
Led cross-functional teams to design, develop, and deliver IT projects, ensuring alignment with stakeholder requirements
Initiated process improvements and enhanced procedures and tools, streamlining workflows and increasing project delivery effectiveness
Led cross-functional teams to enhance program development and execution.
Managed project timelines and deliverables to ensure alignment with company goals.
Developed strategic plans to optimize resource allocation and program effectiveness.
Requirements Manager
SPRINT
Overland Park, KS
01.2008 - 01.2009
Led cross-functional teams in identifying and defining customer needs, expectations, and constraints into actionable business, functional, and system requirements.
Gathered and analyzed business requirements for multiple projects.
Facilitated workshops to refine project specifications and user needs.
Collaborated with cross-functional teams to ensure requirement alignment.
Software Engineer/PM (Vendor Relationship)
SPRINT
Overland Park, KS
01.2001 - 01.2008
Held various roles within Billing Environment (Feasibility and Estimation Manager, Test Manager, Feature Manager, Release Manager)
Managed, scheduled, and coordinated projects for telecommunications billing system, ensuring alignment with business objectives
Led cross-functional projects to deliver quality and timely deliverables within release schedules
Monitored project status and addressed inquiries to enhance client satisfaction with billing system during Sprints
Education
Longview Community College
Lee's Summit, MO
George Washington University
Washington, DC
Skills
Project management expertise
SDLC methodologies (Agile, Iterative, Waterfall)
Technology solutions
Budget oversight
Vendor management
Vendor relationship management
Process improvement initiatives
Organizational planning
Program collaboration
Cross-functional teamwork
Collaborative communication
Decision-making abilities
Training programs
Stakeholder communication
Affiliations
Girl Scouts, Volunteer, Overland Park, KS March of Dimes, Lead Volunteer (Sprint), Kansas City, MO Sprint Mentee Program, Mentor, Overland Park, KS
Program Manager / Mission Test Director – Rolls-Royce Flying Test Bed Program (RR FTB) at Vertex / V2X CompanyProgram Manager / Mission Test Director – Rolls-Royce Flying Test Bed Program (RR FTB) at Vertex / V2X Company