Lesli Ramirez-Flores

• Knowledgeable towards store sales, payment policies and security standards.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
• Provided personalized shopping experiences for "loyal" customers by
  remembering their preferences and offering tailored
  recommendations.
• Built customer loyalty and retention by providing excellent shopping
  experiences.
• Solving customer challenges by offering relevant products and
  services whether it's through phone call(s) or in person
• Assisting in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Prioritizing helping customers over completing other routine tasks.
• Enhancing team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Answering customer questions about products and services, helping
  locate merchandise, and promoting key items.
• Volunteered for extra shifts during holidays and other busy periods to

alleviate staffing shortages.