Lesli Redrovan Rivas
West Orange,NJ
Summary
expierenced customer service with 3yrs of expierence
Dynamic and adaptable professional with extensive experience in hospitality and retail, notably at Fandango Mexican Grill. Proven ability to deliver exceptional customer service while efficiently managing POS transactions and multitasking in fast-paced environments. Skilled in problem-solving and maintaining high standards of hygiene and food safety.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
3
3
years of professional experience
Work History
Waitress/Cashier
Fandango Mexican Grill
West Orange, NJ
09.2023 - 01.2026
- Managed the POS System
- presented menus and daily specials to seated guests while ensuring they had napkins, water, and silverware
- had the adaptability to thrive in fast-paced environments by assisting various customers in a short amount of time
- able to multitask and process different orders and transactions, while still prioritizing efficiency
- greeted customers handled payments via a POS system fulfilling over 50+ orders per shift
- maintained clean dining areas and work stations by routinely sweeping, cleaning menus
- worked with my team to maintain smooth operations and high standandards of customer service during rush hours
- proffesionaly addressed any customer complaints, escalating to management when requested
- collaborated with kitchen staff to ensure order accuracy and resolve issues maintained a seamless flow of service
- delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery and addressing customer needs promptly
- formally trained new hires on menu items, computer systems, company standards, and customer service expectations
- operated square POS
- Resolved technical issues with POS such as system crashes and connectivity issues
Retail Sales Associate
Easy Pickins
Orange, NJ
11.2022 - 02.2024
- conducted weekly inventory checks, assisting in the identification and prevention of stock discrepancies
- conducted daily merchandise stocking, achieving full shelf avalibality
- maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessorieshappily guided 30+ customers daily through the process of finding their ideal size and style
- supported the opening and closing of each shift demonstarting leadership and punctuality
- greeted 30-40 customers daily while assisting their needs and proving product recommendations
- maintained a clean and organized sales floor including restocking shelves and arranging displays
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
West Orange High School
West Orange, NJ06-2024
Skills
- Hospitality and accommodation
- Dining customer service
- Supply restocking
- multitasking
- POS handling
- Cash drawer reconciliation
- Customer service
- problem solving
- adaptability
- menu knowledge
- team collaboration
- hygiene&food safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress/Cashier
Fandango Mexican Grill
09.2023 - 01.2026
Retail Sales Associate
Easy Pickins
11.2022 - 02.2024
High School Diploma -
West Orange High School