Lesli Rivera
Pasadena,CA
Summary
Proven leader and customer service expert from Vons, adept in shelf organization and fostering customer relationships. Elevated sales through strategic product displays and exceptional service, ensuring a seamless fulfillment process. Trained teams at McDonald's to enhance service quality, maintaining a safe, efficient environment. Skilled in balancing high-volume transactions and driving customer satisfaction. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
GM Clerk/Starbucks Manager
Vons
04.2019 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in locating desired items, resulting in increased sales and repeat business.
- Assisted in unloading shipments upon arrival, organizing products according to store layout guidelines for easy access during restocking efforts.
- Efficiently processed high volumes of customer transactions during peak hours while maintaining a friendly demeanor.
- Contributed to the success of promotional events by creating appealing displays that attracted attention from shoppers.
- Maintained a clean and safe shopping environment, ensuring compliance with company standards and regulations.
- Collaborated with team members to complete tasks quickly and efficiently, improving overall store performance.
- Coordinated with department managers on special orders or requests from customers for seamless fulfillment process.
- Handled cash register duties responsibly, balancing drawers at the end of shifts without discrepancies.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Crew Leader
McDonald's Restaurant
06.2018 - 04.2019
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
High School Diploma -
Pasadena High School
Pasadena, CA05.2018
Skills
- Shelf Organization
- Pricing Accuracy
- Positive Attitude
- Willing to Learn
- Friendly and Personable
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
GM Clerk/Starbucks Manager
Vons
04.2019 - Current
Crew Leader
McDonald's Restaurant
06.2018 - 04.2019
High School Diploma -
Pasadena High School