Lesli Vasek
South Portland,ME
Summary
Strategic Product Manager with proven experience in the tech industry. Known for robust leadership skills and adeptness at driving product development from inception to execution. Successfully implemented innovative strategies, improved operational efficiencies, and spearheaded cross-functional teams to boost product quality. Strong expertise in market research, backlog management, data analysis, and stakeholder management.
Overview
11
11
years of professional experience
Work History
Customer Success Associate
Lexipol
10.2024 - Current
- Provided support in feature ideation and user testing for AI-powered automation within workflows, contributing to innovation and scalability across product lines
- Participated in user acceptance testing (UAT), product release coordination, and post-deployment validation to ensure high-quality deliverables
- Partnered with Sales and Growth teams to present additional features, services, or products that align with the customer’s needs
- Acted as the voice of the customer, collecting and analyzing feedback to inform product roadmap decisions and influence feature enhancements
- Identified recurring customer pain points related to workflows and collaborated with product teams to propose scalable, long-term solutions
- Utilized CRM and analytics tools to identify usage trends, flag churn risk, and recommend data-driven improvements to product features and user experience
- Created documentation for the CS team to help improve processes, train and scale
Product Manager
Dspworkplace
01.2024 - 10.2024
- Maintained a healthy and prioritized product backlog in collaboration with cross-functional teams, ensuring alignment with business goals and delivery timelines
- Implemented a customer feedback loop, resulting in a 10% increase in customer satisfaction ratings and a 15% decrease in churn rate
- Partnered with engineering team to define sprint goals, write clear user stories, and support grooming sessions for Business Management products
- Monitored and triaged incoming defects, prioritized fixes based on customer impact, and worked with engineering to ensure adherence to SLAs
- Acted as a liaison between support, CS, and engineering to streamline issue resolution and enhance end-user experience
Technical Business Development Manager
Movable Ink
07.2022 - 04.2023
- Conducted market research to prioritize integrations to drive client usage and sophistication, focusing on APIs and Webhooks
- Identified joint value propositions and use cases for specific technical integrations to create repeatable and scalable solutions
- Partnered with product and go-to-market teams to ensure alignment on opportunity sizing and priorities
- Updated customers on enhancements or changes to our products to ensure full platform value awareness
- Anticipated issues, and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows
- Collaborated with engineering teams to refine product specifications, increasing functionality and user satisfaction
Senior Customer Success Specialist
Validity
03.2021 - 07.2022
- Provided high-level technical guidance and oversight for the implementation of customer experience tools and systems, mentoring junior team members and fostering a culture of excellence
- Selected to be the product liaison between departments to answer questions, communicate product launches, bug fixes, and submit feature requests
- Investigated, documented and created new internal processes and policies to enhance client experience; presented and trained to internal stakeholders
- Interviewed, trained and onboarded new members of the team with enthusiasm and collaboration.
- Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions
Customer Success Specialist
Validity
09.2019 - 03.2021
- Onboarded global clients while providing training and technical support during account setup and implementation
- Analyzed client performance by generating, formatting and preparing reports based on client-specific data
- Built client relationships by assessing client's needs, resolving problems and following up with existing clients
- Continuously improving the promotional and product content for the team's pipeline for the SaaS company
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members
Corporate Sales Manager
Visit Denver, The Convention & Visitors Bureau
01.2018 - 09.2019
- Trained new Sales Managers during their Onboarding process and created Onboarding plans
- Selected to be on the Employee Engagement Committee to present and implement new SOPs to stakeholders
- Succeeded 98% of 2018 definite room night goal and ended at 104% YTD of 2019 goal
- Specialized in planning and executing conventions and meetings for corporate groups 151-950 rooms on peak
- Managed 600+ accounts in the corporate market for the Midwest, East Coast, Canada and Europe Regions
- Maintained respected relationships with 1300+ hotel, restaurant, museum and venue partners in the community
Executive Meetings Manager
Visit Denver, The Convention & Visitors Bureau
10.2016 - 01.2018
- Specialized in planning executive-level meetings for association and non-profit groups 10-150 rooms on peak
- Succeeded 152% of 2016 definite room night goal and achieved 134% of 2017 goal
- Managed 1200+ accounts in the association market
- Planned trade shows and client held events to promote the City of Denver, our partners and the community
Convention Services Manager
Omni Hotels & Resorts, Omni Interlocken Resort
07.2014 - 10.2016
- Planned and executed all areas of operations to create memorable events for all markets
- Achieved 108% of 2014 F&B goal at $4.2 million and reached 104% of 2015 F&B goal at $4.5 million
- Succeeded forecast accuracy for banquet food, beverage and rental within 5% (top 3 in the company)
- Prepared a resume report for all incoming groups and events to present at weekly staff operations meeting
- Conducted pre-conference and post-conference meetings for large conferences 40 - 1,000 people
Education
Horticultural Sciences, Business Administration -
Texas A&M University
College Station, TX05.2012
Skills
- Strong Analytical and Problem Solving Skills
- Multitasking and Prioritization
- Creative Problem Solving
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- API Integrations
- Salesforce
- Tableau
- Productboard
- Zendesk
- Canva
- Agile and Scrum Methodologies
- Github
Accomplishments
- 2019 Connect Corporate 40 Under 40 Award Recipient
Timeline
Customer Success Associate
Lexipol
10.2024 - Current
Product Manager
Dspworkplace
01.2024 - 10.2024
Technical Business Development Manager
Movable Ink
07.2022 - 04.2023
Senior Customer Success Specialist
Validity
03.2021 - 07.2022
Customer Success Specialist
Validity
09.2019 - 03.2021
Corporate Sales Manager
Visit Denver, The Convention & Visitors Bureau
01.2018 - 09.2019
Executive Meetings Manager
Visit Denver, The Convention & Visitors Bureau
10.2016 - 01.2018
Convention Services Manager
Omni Hotels & Resorts, Omni Interlocken Resort
07.2014 - 10.2016
Horticultural Sciences, Business Administration -
Texas A&M University
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