Leslia Deleon
OKC,OK
Summary
Dynamic leader with proven expertise in project planning and scope management, notably achieving a 30% increase in on-time delivery for the Oklahoma State Department of Health. Excelled in collaborative problem-solving and bilingual communication, enhancing stakeholder engagement and operational efficiencies. Skilled in JIRA and Camtasia, driving technological advancements and training initiatives.
Overview
10
10
years of professional experience
Work History
ROVER Field Services Representative
Oklahoma State Department Of Health
2019.11 - Current
- Utilized JIRA to track project progress, assign tasks, and manage deadlines.
- Coordinated with cross-functional teams using JIRA to ensure project milestones were met on time.
- Evaluate study and project cost estimates
- Assist in reviewing processes and implementing strategies to improve efficiencies via technology.
- Write, develop and update manuals and training materials as processes are are automated or updated.
- Engage in consultation to support program goals and services.
- Utilize Microsoft office 365 applications, Camtasia video production software or the equivalent, and other authorized technology (Sharepoint, etc) to create, publish and deliver webinars, and web-based trainings.
- Test new product builds by writing set regression steps to identify problems and changes inside a website interference.
- Conduct training sessions to ensure the appropriate professionals across the State are credentials to enter data into the program.
- Participate in conferences and other professional events to market ROVER to reach a broad number of Stakeholders in Oklahoma.
- Provide customer support and technical assistance for the ROVER program and assist with the Help Desk.
- Assisted with hiring and selection of new staff.
- Integrated planning and scheduling to meet program needs and project requirements.
- Provided oversight to our Oklahoma Stakeholders and vendor actives and project related to the state's electronic vital records registration and issuance systems.
- Assisted in managing multiple projects simultaneously, contributing to a 30% increase in on-time project delivery.
- Coordinated with various departments to ensure resource availability and allocation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
- Established quality assurance measures to maintain high standards of service and exceed client expectations consistently.
- Promoted company culture through active participation in community events, networking opportunities, and industry conferences.
- Fostered long-term relationships with clients by understanding their unique needs and anticipating service requirements.
- Optimized service delivery through effective project management and coordination with cross-functional teams.
- Improved customer retention rates by implementing targeted loyalty programs and addressing potential concerns proactively.
Child and Youth Program Coordinator
DysTech Technology
2019.04 - 2019.11
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Tracked and reported expenses accurately to manage program budgets.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Conducted market research to identify trends and potential opportunities for program growth or expansion.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Monitored programming trends to keep content relevant and up-to-date.
Health Unit Coordinator
Integris Baptist Medical Center
2017.02 - 2019.05
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Surgery Scheduling Coordinator
Integris Orthopedics Central
2016.04 - 2017.02
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Airport Front Desk Supervisor
Sundance Airport
2015.01 - 2016.04
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected hangar rent payments, fuel payments and Flight School payments..
- Greeted visitors and customers upon arrival and before they landed.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Education
Bachelor of Science - Community/Public Health
University of Central Oklahoma
Edmond, OK08.2019
Associate of Arts - Spanish
Oklahoma City Community College
Oklahoma City05.2015
Skills
- Collaborative Problem-Solving
- Software troubleshooting
- Project Planning & Scheduling
- Conflict Resolution
- Bilingual English/Spanish
- Scope Management
- Tools and Software
- JARA
- Camtasia
- Sharepoint
- Excel
- Data Analysis
- Pubic Speaking
- System Integration Testing
- Real-Time Decision Making
- Teamwork and Collaboration
- Customer Service
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Organizational Skills
Languages
Spanish
Full Professional
Timeline
ROVER Field Services Representative
Oklahoma State Department Of Health
2019.11 - Current
Child and Youth Program Coordinator
DysTech Technology
2019.04 - 2019.11
Health Unit Coordinator
Integris Baptist Medical Center
2017.02 - 2019.05
Surgery Scheduling Coordinator
Integris Orthopedics Central
2016.04 - 2017.02
Airport Front Desk Supervisor
Sundance Airport
2015.01 - 2016.04
Bachelor of Science - Community/Public Health
University of Central Oklahoma
Associate of Arts - Spanish
Oklahoma City Community College
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