Leslie Abbott-Rodriguez
Worcester,MA
Summary
Well-respected Supervisor with 19 years of experience overseeing and managing teams and implementing short- and long- term ideas to a meet organizational goals and metrics. Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning and team leadership skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Project Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized simultaneous office functions and direct administrative personnel to meet needs of Physicians, nurses and leadership. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Office Supervisor Ambulatory
UMass Memorial Health
11.2005 - Current
- Extensive Knowledge of UMass Memorial computer systems/programs.
- Subject Matter Expert in EPIC systems and processes.
- Idea systems Innovator
- Superb time management skills with focus on management information systems and process improvement
- Natural leader with experience in multi-unit operations management, systems implementation, and troubleshooting.
- Managed and motivated employees to be productive and engaged in teamwork and idea board huddles.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Devised appointment guidelines and schedules for 30 providers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
Manager Patient Access Services
UMass Memorial Health Care
02.2003 - 11.2005
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls for 20 clinics and scheduled appointments.
- Provided excellent customer service to patients and medical staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH04.2023
Associate of Science -
Quinsigamond Community College
Worcester, MA05.1998
Skills
- Relationship Management, Time Management, Troubleshooting, Computer Skills, Customer Service, Computer Literacy, Data
- Analysis Skills, EMR Systems
- Staff Training and Development
- Office Procedures Understanding
- Industry Software Applications
- Appointment Setting
- Chart Updates
- Project Management
- Process Improvements
- Vendor Relations
Accomplishments
- Supervised team of 23 staff members.
- Champions of Excellence 2010, 2011, 2013
- Innovators of the year finalist
- Achieved Innovator of the Year Finalist through effectively implementing Idea board system.
Certification
Crucial Conversations
High Impact Leadership
Crucial Accountability
Respect and Civility
Standards of Respect
Lean white and Yellow Belt
Timeline
Medical Office Supervisor Ambulatory
UMass Memorial Health
11.2005 - Current
Manager Patient Access Services
UMass Memorial Health Care
02.2003 - 11.2005
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Associate of Science -
Quinsigamond Community College
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