Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Abram

Sharpsville,PA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

21
21
years of professional experience

Work History

First Assistant Manager

Maurices
03.2017 - 09.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Care Coordinator, Sales Associate, Hab Aide Sup.

Visiting Angels Home Health Care
12.2015 - 02.2017
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported patient care excellence via planning and interpretation of programs.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales and Service Specialist

Convergys (Direct Tv, At&t)
05.2011 - 11.2014
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Researched client requests to create best possible solutions for diverse needs.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Developed strong rapport with customers and created positive impression of business.

Sales Representative Team Leader

MCI Telecommunications
06.2000 - 04.2004
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.

Education

Associate of Arts - Beauty

Penn State Cosmotology
Sharon, PA
01.1991

West Middlesex Area High School
West Middlesex, PA
06.1988

Skills

  • Safety Awareness
  • Recruiting and Interviewing
  • Constructive Feedback
  • Staff Training
  • Goal Attainment
  • Directing Team Members
  • Assignment Delegation
  • Product and Service Knowledge
  • Talent Recruitment and Development
  • Customer Relationship Management
  • Hiring and Training
  • Scene Blocking
  • Sales Reporting
  • Stock Replenishment
  • Product Branding
  • Staff Supervision
  • Reviewing Performance
  • Motivational Leadership
  • Revenue Generation
  • Consultative Sales Approach
  • Employee Performance Evaluations
  • Money Handling
  • Proper Staffing
  • POS Inventory System Operation
  • Loss Prevention Goals Monitoring
  • Shift Coverage

Timeline

First Assistant Manager

Maurices
03.2017 - 09.2021

Care Coordinator, Sales Associate, Hab Aide Sup.

Visiting Angels Home Health Care
12.2015 - 02.2017

Sales and Service Specialist

Convergys (Direct Tv, At&t)
05.2011 - 11.2014

Sales Representative Team Leader

MCI Telecommunications
06.2000 - 04.2004

Associate of Arts - Beauty

Penn State Cosmotology

West Middlesex Area High School

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Leslie Abram