Leslie Aceves
Fresno,CA
Summary
Dynamic banking professional with experience at JPMorgan Chase, skilled in credit assessment and bilingual communication. Proven track record in enhancing customer satisfaction and boosting branch revenue through effective cross-selling strategies. Adept at resolving complex issues and collaborating with teams.
Overview
4
4
years of professional experience
Work History
Associate Banker ME
JPMorgan Chase
07.2023 - Current
- Managed customer transactions efficiently, ensuring accuracy and adherence to banking regulations.
- Assisted clients with account inquiries, providing timely solutions and enhancing customer satisfaction.
- Processed loan applications and conducted credit assessments to facilitate lending decisions.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
Billing and Collections Specialist
First California Federal Credit Union
10.2022 - 07.2023
- Managed billing inquiries, ensuring prompt resolution and enhancing customer satisfaction.
- Processed payments and adjustments, maintaining accurate financial records and reducing discrepancies.
- Implemented collection strategies, improving recovery rates and streamlining workflow processes.
- Collaborated with cross-functional teams to resolve complex account issues efficiently.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
Production Team Member
XPO Logistics
09.2021 - 01.2022
- Collaborated with team members to meet production targets and maintain quality standards
- Conducted routine inspections of equipment to ensure operational safety and compliance
- Assisted in training new employees on proper procedures and safety protocols
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
Education
Bachelor of Science - Cultural Anthropology
California State University, Fresno
Fresno, CA01-2021
Skills
- Banking regulations
- Credit assessment
- Bilingual
- Cross-selling and partner referrals
Languages
Spanish
Native or Bilingual
Timeline
Associate Banker ME
JPMorgan Chase
07.2023 - Current
Billing and Collections Specialist
First California Federal Credit Union
10.2022 - 07.2023
Production Team Member
XPO Logistics
09.2021 - 01.2022
Bachelor of Science - Cultural Anthropology
California State University, Fresno