A top-performing Benefits Manager credited with overseeing all aspects of employee benefits, office management, processing payroll, accounts receivable and employment relations. Employment engagement through company events, training, and quarterly surveys. Strong expertise in office logistics relationships and project management.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
BENEFITS MANAGER
MANDARIN ORIENTAL HOTEL
NEW YORK, NY
01.2021 - Current
Manage all 500+ Union and Non-Union employee benefit plans, renewals, open enrollment yearly, COBRA, and ongoing activities relating to health and other employee benefits plans
Point of contact for all employee communications, problem solving and resolving issues for executives and employees
Liaison with paymaster to make sure payroll is accurate and all benefit deductions are done on schedule
Work closely with vendors, brokers, and advocates to make sure benefits are competitive and in line with market trend
Increased employee communications, problem-solving, and strategizing to successfully resolve employee issues and questions
One of two mental first aiders in entire hotel.
Kept programs in line with plan structure, company policy and legal requirements
HR MANAGER
ITIVITI USA
NEW YORK, NY
01.2016 - 01.2021
Responsible for benefits and payroll administration, including unemployment, retirement plans, disability, group health/medical/dental coverage for 3 different entities, New York, Chicago and Canada
Implementation and management of both self-insured and fully insured benefit plans
Bridge management and employee relations by addressing demands, grievances, or other issues
Support current and future business needs through development, engagement, motivation and preservation of human capital
Organize yearly open enrollment and main person of contact for employee questions related to payroll and benefits package
Assist Global Talent Acquisition team with interviewing local talent, reference, and background checks
Manage local vendor relationships, plan local office events, and organize travel for employees
Handle all travel and expenses for Executive Director and Sales team.
Worked directly with corporate President/CEO, administered and organized both department and Presidents calendars in Outlook, coordinated travel arrangements, develop expense reports; assist with managing special projects
Process payroll for union, non-union, and temporary employees, tracking hours and overtime for over 100 employees
Provide HR services including manage new hire orientation & employee termination procedures, ensure state and federal regulatory compliance, maintain TTO records and develop & implement HR forms
Make sure all property and casualty insurance are up to date.
Education
Bachelor of Business Administration - Human Resources
SOUTHER NEW HAMPSHIRE UNIVERSITY
New Hampton, NH
05.2021 - Current
Associate of Applied Science - Paralegal
Guilford Technical Community College, Jamestown, N
Jamestown, NC
Skills
Human Resource Management
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Timeline
Bachelor of Business Administration - Human Resources
Customer Service Specialist at Mandarin Oriental Hotel/Waldorf Astoria HotelCustomer Service Specialist at Mandarin Oriental Hotel/Waldorf Astoria Hotel