Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Leslie Aguirre

Suffern,USA

Summary

Seeking a position to utilize my knowledge and skills while receiving valuable hands- on experience in a company with room to grow. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

8
8
years of professional experience

Work History

(Ambulatory Care Services

Helen Hayes Hospital
West Haverstraw, NY
09.2021 - 10.2023
  • Company Overview: Ambulatory Care Services
  • Work in a fast-paced, multitasking environment, receiving scripts/referrals, answering calls and registering patients for appointments.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Run Insurances on Various sites.
  • Book for Ortho and Neuro patients.
  • Work in the MD department booking patients for dental, Bone Density, credit scans, evaluations with Psych doctors and more.
  • Keep records of stats and covid swabbing for all hospital staff.
  • Work on pending and wait lists in Meditech and much more.

Community Health Worker

Lower Hudson Valley Perinatal Network, MICHC program
Rockland County
06.2019 - 09.2021
  • Company Overview: Non-Profit Organization
  • Our focus is to reduce maternal Mortality by educating our mothers with home visiting services.
  • Work with families that are most in need in the community.
  • Home visiting community Health Worker.
  • Screening process in order to see what they may need assistance with and it's done in the first home visit.
  • Help build bridges between client and healthcare professionals and other services they may need by making referrals.
  • Make sure families who are most vulnerable are assisted.
  • Once all information is gathered I have separate files for everyone where I update all information every time I have any sort of contact with clients and also place it in a site called Peerplace.
  • Make presentations to families and Health care offices on various health topics such as the importance of being healthy during and after pregnancy, Financial literacy, 39 weeks, Postpartum depression and many more educational topics.
  • Taken various classes on how to better serve my community such as Parenting Journey 1, Parenting Journey in America.
  • CLC (certified lactation Counselor) and others, I also take constant webinars of various topics such as how to detect depression (Edinburgh), children's development, and domestic violence.
  • Go to Monthly collaborative and various presentations where I do social networking.

Recruiting Operator

Elite healthcare consultants inc
Remsey, NJ
02.2017 - 06.2019
  • Recruit aids to work with elderly patients all over New York state.
  • Explain procedures and work environment also translating.
  • Schedule/reschedule appointments for applicants.
  • Serve and Speak to patients, caregivers and companies and direct them to the right coordinator.
  • Work fast and proficient with best possible customer service.
  • Collaborated with healthcare teams to ensure smooth workflow and effective communication.
  • Documented operational activities accurately in compliance with healthcare regulations.
  • Collaborated with coworkers to perform projects quickly and meet business goals.

Insurance Coordinator/Clerk

Hertz Headquarters Corporation
Park Ridge, NJ
03.2016 - 02.2017
  • Claims department, analyze and identify claims.
  • Customer service talk with clients/insurance companies.
  • Send out info claim letters, organize correspondence and drop mail for adjusters/copy file.
  • Insert Iso claims lamda/filenet.
  • Coordinated communication between clients, adjusters, and internal teams.
  • Reviewed policy documents to ensure compliance with company standards.
  • Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.

Dispatcher

United American Taxi Company
Spring Valley, NY
05.2015 - 04.2016
  • Sending drivers out on calls and provide directions to pick up locations.
  • Answering calls and booking times for special pickups.
  • Logging payroll for employees.
  • Multitasking in office duties between clients and employees.
  • Coordinated dispatch operations for taxi services across city regions.
  • Managed real-time communication between drivers and customers.
  • Utilized GPS systems to optimize routes for efficiency.
  • Handled customer inquiries and resolved service issues promptly.
  • Scheduled driver shifts and ensured coverage during peak hours.
  • Maintained accurate records of trips and driver performance data.
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Education

Criminal Justice

Rockland Community College
Suffern, NY
08.2025

High School Diploma -

Ramapo High School
Spring Valley, NY
06-2012

Skills

  • Microsoft Word
  • Customer service
  • Team collaboration
  • Problem resolution
  • Team building
  • Active listening
  • Teamwork and collaboration
  • PowerPoints
  • Excel/Outlook
  • Good communication

Awards

  • New York State Notary Public Official
  • HIPAA Inservice training certificate
  • Customer Service training certificate
  • CLC (Certified Lactation Counselor)

Languages

  • English
  • Spanish

Timeline

(Ambulatory Care Services

Helen Hayes Hospital
09.2021 - 10.2023

Community Health Worker

Lower Hudson Valley Perinatal Network, MICHC program
06.2019 - 09.2021

Recruiting Operator

Elite healthcare consultants inc
02.2017 - 06.2019

Insurance Coordinator/Clerk

Hertz Headquarters Corporation
03.2016 - 02.2017

Dispatcher

United American Taxi Company
05.2015 - 04.2016

Criminal Justice

Rockland Community College

High School Diploma -

Ramapo High School

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