Leslie A Ilcken
Lancaster, CA,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Account Manager
Dedicated Home Health Care, Reliance Hospice and Valley Pacific Hospice
San Fernando, CA
09.2021 - Current
- Case Management of a census of average 65 patients between Homehealth and Hospice companies all owned by same owner
- Fulfilling staffing needs for all new and current patients
- Hiring new employees and giving onboarding training
- Maintaining HR files with updated credentials
- Verifying all route sheets submitted have notes attached to system from our clinicians
- Data entry for all new patient's
- Scheduling lab orders when needed and following up to make sure received and communicated results to physician
- Scheduling delivery for all needed DME for new patients and scheduling pick up for all DME when no longer active
- Customer service calls for all patients
- Making sure their being serviced by staff
- Ensuring assigned staff are updating system on a weekly basis
- Validating completed visits for billing exporting claims for biller
- Completing contracts/LOA's for company, setting up in-services and record keeping of all contracts
- Monitoring authorizations and making sure all needed authorizations are on file
- Refilling meds, supplies to pharmacy and follow up as needed
- Being available 24/7 for after hours, weekends and holiday support as needed
- Creating logins for all new hires and collecting credentials and setting up shadowing support for new hires
- Scheduling wound specialist as needed for our cases and updating notes in EMR system
- Changing orders in the system as needed and endorsing those changes to clinicians
- Making sure we are in compliance with DHS
Contract Specialist
United Care Facilities
Lancaster, CA
04.2021 - 12.2021
- Assisted with marketing meetings with referral sources
- Completed contracts from letters of interests to become partners to Executing new contracts to maintain flowing business from insurance companies for all of their patient's needing placement
- Maintained a referral log of all marketing and new business referral sources
- Scheduled in-services meetings for potential contracts companies and in-services for current customers
- Participated in weekly sales meetings to discuss new business opportunities
- Sent credentialing packets for new business and current customers
Director of Care Transitions
Tarzana Health And Rehabilitation Center
Tarzana, CA
05.2007 - 04.2021
- I worked here off and on for 14 years first time I was with them I started as business office assistant / admissions assistant within 3 months received a promotion to be social worker designee while staying in the admissions dept
- Where I did everything from executing care plan meetings, scheduling them timely, to submitting any abuse reports to state, quarterly and 7-day documentation for new and current patients, completing admission paperwork within 5 days of admission, completing tours of facility with a conversion ratio of 91% for a 1-star facility
- Eventually after a year I moved up to the admissions coordinator position where I excelled in keeping an occupancy rate of no less than 88% with a 40 bed kaiser contract and a lot of foot traffic with turnaround of new patients and within 3 years of company I started my journey with Sales/Marketing where I stayed until I first left the company in 2017 but later returned in 2019 and stayed for additional 2 years before leaving again in April 2021.
Sales Manager
Brookdale Senior Living
Northridge, CA
10.2018 - 07.2019
- Working as Sales Manager bringing an average of 4-5 move in's per month
- Participated in daily morning meetings
- Participated in activities hosted by Brookdale
- Created monthly activity networking meetings for families with designed the theme of the event to encourage families to bring friends and other family to facility
- Followed up leads daily
- Completed tours and had a 82% conversion ratio of qualified people to actually move-in within 3 months and nurturing the lead
Education
High School Diploma -
Century High School
Santa Monica, CA06-2004
Skills
- Business Development
- Brand Management
- Schedule Management
- Team Training
- Account development
- Account Management
- Lead Development
- Preparing contracts
- Converting leads
- Complaint Management
- Account Servicing
- CRM Software
- Customer Relationship Management (CRM)
- Networking skills
- Sales expertise
- CRM proficiency
- Client rapport
References
References available upon request.
Timeline
Account Manager
Dedicated Home Health Care, Reliance Hospice and Valley Pacific Hospice
09.2021 - Current
Contract Specialist
United Care Facilities
04.2021 - 12.2021
Sales Manager
Brookdale Senior Living
10.2018 - 07.2019
Director of Care Transitions
Tarzana Health And Rehabilitation Center
05.2007 - 04.2021
High School Diploma -
Century High School
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