Leslie Albano
Brattleboro,VT
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
14
14
years of professional experience
Work History
Case Manager
Care In Vermont
04.2023 - Current
- Developed and implemented Individual care routines for Client and staff.
- Initiated cohesive communication tools to support Clients and Staff in all areas of preventive care, concerns/challenges with strength-based focus on principles of dignity, respect and team work.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored program performance and outcomes for successful delivery of services.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Personal Care Assistant
Care In Vermont
04.2023 - Current
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled and accompanied clients to medical appointments.
- Recorded status and duties completed in logbooks for management.
- Liaised with key accounts to deliver targeted administrative household support.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Remained alert to problems or health issues of clients and competently responded.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
Family Support Specialist
Early Education Services
10.2009 - 08.2022
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Provided crisis intervention services when necessary to protect children from harm or neglect.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation and staying informed of any changes in legislation.
- Collaborated with multidisciplinary teams to ensure coordinated care and services for families in need.
- Liaised with relevant agencies such as schools or medical providers for seamless coordination of care.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed personalized service plans for each family to address their specific needs and goals.
- Lead individualized and group counseling sessions with children and families.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Monitored the safety and well-being of children within the household through regular check-ins and observations.
- Advocated for families within various organizations, ensuring their voices were heard and needs were met.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Promoted community integration by providing extensive physical, emotional and social support.
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
- Promoted healthy lifestyles by addressing concerns related to nutrition, exercise routines or mental health needs.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
Education
High School Diploma -
Brattleboro Union High School
Brattleboro, VT Associate of Arts - Psychology
Rutland Community College
Rutland, VTBachelor of Arts - Psychology/Counseling
Union Institute & University
Cincinnati, OHSkills
- Positive Attitude
- Data Analysis
- Family Education Programs
- Home Visits and Inspections
- Client Advocacy
- Case Planning
- Case Needs Assessment
- Program Development
- Client Needs Assessments
- Community Outreach
- CPR/AED
- Email and Telephone Etiquette
Timeline
Case Manager
Care In Vermont
04.2023 - Current
Personal Care Assistant
Care In Vermont
04.2023 - Current
Family Support Specialist
Early Education Services
10.2009 - 08.2022
High School Diploma -
Brattleboro Union High School
Associate of Arts - Psychology
Rutland Community College
Bachelor of Arts - Psychology/Counseling
Union Institute & University