Leslie Albarado
Ponchatoula,LA
Summary
Proven leader in revenue performance and denial resolution, with a track record of optimizing cash flow and billing cycles at PromptCare DBA Coastal Infusion. Skilled in healthcare industry knowledge and procedure optimization, I excel in decision-making and attention to detail, significantly enhancing revenue collection rates and operational efficiency. I have a strong background in continuous improvement and revenue performance analysis. Focused and organized with demonstrated success in achieving company goals through increased efficiency initiatives illustrated over 14 years of success.
Overview
22
22
years of professional experience
Work History
Revenue Cycle Manager
PromptCare DBA Coastal Infusion
09.2022 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
- Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
- Performed billing, collection, and reporting functions for office generating over $30 million annually.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
Billing Supervisor
South Louisiana Ear Nose & Throat
02.2020 - 09.2022
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Boosted cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
- Performed account reconciliations and resolved variances.
- Streamlined invoice processing for timely payments by enhancing the tracking system and automating data entry tasks.
Collector II
Avala Hopsital
03.2017 - 03.2020
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Tead Lead Physicians Network
St Tammany Parish Hopsital
03.2010 - 03.2017
- Improved billing accuracy by implementing a comprehensive review process for all physician charges.
- Streamlined the claims submission process for faster reimbursement, resulting in reduced revenue cycle times.
- Enhanced department productivity by creating and implementing efficient work processes and procedures.
- Developed strong relationships with insurance providers to expedite claims resolution and maximize reimbursements.
Inpatient Coder
Hood Memorial Hospital
04.2007 - 03.2010
- Increased job satisfaction among peers by fostering a positive work environment that encouraged collaboration, support, and open communication among team members.
- Reduced claim denials by proactively resolving billing discrepancies prior to submission, working closely with billing teams when necessary.
- Acted as a subject matter expert on inpatient coding by consulting with other departments within the organization on code assignments and documentation requirements.
- Maximized reimbursement rates by expertly navigating complex payer requirements and accurately selecting the appropriate codes for each patient encounter.
Police Communications Dispatcher
Tangipahoa Parish Sheriff's Office
06.2004 - 04.2007
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
Secretary
Ricks Auto Sales
05.2002 - 06.2004
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Amite High School
Amite, LA05.2002
Skills
- Revenue performance
- Denial Resolution
- Healthcare Industry Knowledge
- Billing cycle expertise
- Cash Flow Management
- Procedure optimization
- Attention to Detail
- Decision-Making
Timeline
Revenue Cycle Manager
PromptCare DBA Coastal Infusion
09.2022 - Current
Billing Supervisor
South Louisiana Ear Nose & Throat
02.2020 - 09.2022
Collector II
Avala Hopsital
03.2017 - 03.2020
Tead Lead Physicians Network
St Tammany Parish Hopsital
03.2010 - 03.2017
Inpatient Coder
Hood Memorial Hospital
04.2007 - 03.2010
Police Communications Dispatcher
Tangipahoa Parish Sheriff's Office
06.2004 - 04.2007
Secretary
Ricks Auto Sales
05.2002 - 06.2004
Amite High School
Similar Profiles
John CoxJohn Cox
Registered Nurse at Coastal Infusion Revivology Nursing Inc.Registered Nurse at Coastal Infusion Revivology Nursing Inc.
Joycelyn SpearsJoycelyn Spears
AR Collection Specialist at Coastal Infusion ServicesAR Collection Specialist at Coastal Infusion Services
Jordan JohnsonJordan Johnson
Delivery Driver at Coastal Infusion ServicesDelivery Driver at Coastal Infusion Services