Leslie Alexander
Norco,CA
Summary
Experienced Key Accounts Manager, Local Dispatcher and Office Administrator with over 25 years of experience in transportation and office administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Strong background playing a vital role in development, management, growth and retention of key accounts.
Overview
33
33
years of professional experience
Work History
Logistics Coordinator
Total Transportation Logistics
08.2021 - Current
- Responsible for managing the transportation of goods, including planning shipments, tracking deliveries, and resolving issues
- Directly communicated with customers to provide updates, address concerns, and ensure their satisfaction throughout the delivery process; essentially acting as a bridge between the company and its clients
- Collaborated with Operations and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with for Operations and dispatch ensuring timely delivery of freight
Key Accounts Manager/Operations
Gym Wrench / Tantara Transportation
02.2014 - 03.2020
- Provided service, management and retention of key accounts
- Utilized AS400 software to enter, update and track customer orders
- Scheduled equipment installations and did local dispatch for Gym Wrench division
- Responsible for day to day operations of Gym Wrench division, including management, scheduling, reporting and customer service.
- Handled approximately 50-100 emails per day to address customer inquiries and concerns.
- Assisted Accounts Receivable with billing Key accounts. Researched and resolved billing variances to maintain system accuracy.
- Worked closely with customers to understand needs and provide service.
- Managed quality assurance program, including internal audits and customer surveys.
- Coordinated and scheduled international and domestic travel arrangements for staff members, including all transportation and hotel stays.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative/Coordinator
Sho-Air Transportation
10.2010 - 02.2014
- Entered customer interaction in specialized computer software to track transportation orders, special shipping requests, document problems and record solutions offered.
- Tracked and verified exact location of shipments and provided updates to customers.
- Handled over 50 calls per day to address customer transportation inquiries and concerns.
- Scheduled and coordinated expedited shipping requests
- Coordinated local and International shipments with shipping partners.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately as required by employer.
Office Administrator / Local Dispatch
Sunset Transportation
09.1991 - 05.2010
- Closely monitored dispatch board to triage and prioritize daily calls.
- Responded to daily client requests via email with information about orders and delivery time frames.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions and issues regarding their orders, changes and pricing for their upcoming transportation needs.
- Provided transportation quotes to client
- Coordinated logistics for customer orders
- Produced and provided bill of ladings for drivers
- Coordinated bookkeeping activities in Microsoft Excel, including invoicing and accounts receivable.
- Mined trade show databases for potential new clients and brought in new accounts to company
- Coached new employees on administrative procedures, company policies and performance standards.
Education
Business Administration and Management
Goldenwest College
Huntington Beach, CAHigh School Diploma -
Ocean View High School
Huntington Beach, CA06.1986
Skills
- Key Account Management
- Computer proficient
- Dispatching /Routing Field Personnel
- Driver Schedule Management
- Supervision
- Customer service
- Routing orders
- Problem-Solving
- Prioritizing Calls
- Multi-tasking
- Customer Relations
- Business operations
- Relationship development
- Shipping and Receiving
- Consultative selling
- Microsoft Office proficient
Timeline
Logistics Coordinator
Total Transportation Logistics
08.2021 - Current
Key Accounts Manager/Operations
Gym Wrench / Tantara Transportation
02.2014 - 03.2020
Customer Service Representative/Coordinator
Sho-Air Transportation
10.2010 - 02.2014
Office Administrator / Local Dispatch
Sunset Transportation
09.1991 - 05.2010
High School Diploma -
Ocean View High School
Business Administration and Management
Goldenwest College
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