Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Leslie Alexander

Houston

Summary

Dynamic professional who developed a proven track record at Walmart as an off and on foundation for income. Excelled in stock replenishment and customer service while working there. While being an walmart employee studied extensively in programming languages,software, and technological systems through education and personal studies. Detoured in other ventures of employment and became skilled in optimizing systems and processes, as well as leveraging technical expertise to enhance productivity and technical troubleshooting. My love for IT increased at my Comp Tac job dealing with their extensive technical systems. From an unfortunate lay off as the company shut down, I went back to being a Walmart associate while returning to school for IT. I have become adept at using Microsoft Excel for data management and fostering excellent communication to boost team performance and customer satisfaction. I am also very good using Python for data analysis as well as programming and website building and other editing software.

Overview

11
11
years of professional experience

Work History

Overnight Stocker

Walmart
09.2016 - Current
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Tracked production and quality control systems to proactively identify deficiencies.

Technical Sales Manager

Comp Tac Holsters
01.2023 - 06.2023
  • Developed and executed product market strategy to determine distribution, price and promotion efforts.
  • Provided input on contractual agreements for products and services to develop options and maximize profit margins.
  • Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
  • Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
  • Kept the company's website up to date and made sure it was working effectively
  • Handles customer emails and reviews
  • Maintained and fixed any errors with the digital work systems and ironed out the coding

Package Handler

FedEx
01.2023 - 03.2023
  • Assembled, sealed, and loaded packages into correct trucks.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Call Agent

ReconMR
01.2022 - 03.2022
  • Connected callers with appropriate professional, department, or business.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Conducted assigned surveys to individuals through phone calls
  • Learned to navigate basic computer systems to perform job duties
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.

Crew Member

McDonald's
08.2014 - 06.2016
  • Took orders, prepared meals, and collected payments.
  • Provided friendly customer service
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Developed speech skills and communication while working drive thru
  • Cleaned store, restrooms and parking lot
  • Developed money handling and counting skills while working registers
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Education

Associate of Science - Information And Computer Systems

Houston Community College
Houston, TX
11-2026

Westbury High School
Houston, TX
06-2013

Skills

  • Load sorting
  • Cardboard compacting
  • Stock replenishment
  • Pallet building
  • Application installations
  • Debugging
  • System performance optimization
  • Operating system management
  • Help desk operations
  • Data recovery
  • Software deployment management
  • Server maintenance
  • Network maintenance
  • Software updating
  • Python
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Access
  • Microsoft Powerpoint
  • Javascript
  • Sony Vegas Editor
  • Customer Service
  • POS system operations
  • Cash handling expertise
  • Website Building and Operations
  • Adobe Animate
  • Digital Sculpting
  • Excellent Communication

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Electronics and Circuit Building
  • Digital Art and Animation
  • Video Game Design
  • Artificial Intelligence (AI) and Machine Learning
  • Video Gaming
  • Web Development and Design
  • Designing and Printing 3D Models
  • Coding and Programming
  • Design and Build Websites
  • Developing software, websites, and apps in various programming languages
  • Art
  • Boxing
  • Physical fitness
  • Video Editing
  • Content Creation

Timeline

Technical Sales Manager

Comp Tac Holsters
01.2023 - 06.2023

Package Handler

FedEx
01.2023 - 03.2023

Call Agent

ReconMR
01.2022 - 03.2022

Overnight Stocker

Walmart
09.2016 - Current

Crew Member

McDonald's
08.2014 - 06.2016

Associate of Science - Information And Computer Systems

Houston Community College

Westbury High School

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