Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic
Leslie Alimi

Leslie Alimi

Katy,TX

Summary

Results-driven Implementation Specialist with over 16 years of experience in digital banking solutions and client onboarding. Proven track record of leading cross-functional teams, building new departments, and streamlining processes to improve efficiency and client satisfaction. Expert in implementing digital solutions including mobile banking, email and chat support, B2B platforms, and workflow automation. Founder and leader of a Spanish Implementation Team, driving bilingual onboarding, localization of training materials, and collaboration across Marketing, Sales, and Operations. Skilled in project management, Confluence and Jira, and developing strategies that align team performance with organizational goals.

Overview

20
20
years of professional experience

Work History

Implementation Specialist

Promenade
12.2023 - Current
  • Established and currently lead Promenade’s Spanish Implementation Department, overseeing onboarding, training, and ongoing support for all Spanish-speaking clients.
  • Developed and executed strategic onboarding frameworks, reducing setup time and increasing partner satisfaction across Spanish-speaking markets.
  • Built and managed a cross-functional team, including the recruitment, hiring, and training of new Spanish Implementation Specialists.
  • Spearheaded localization initiatives by translating and adapting Help Center articles, product guides, and training videos, ensuring accuracy and accessibility.
  • Partnered with Marketing to launch Spanish-language campaigns and materials, directly contributing to Promenade’s market expansion and brand inclusivity.
  • Implemented quality control processes for all Spanish documentation and client communications, ensuring brand consistency and eliminating translation errors.
  • Launched and facilitate monthly Spanish Team Syncs, driving collaboration between Marketing, Sales, and Implementation to identify and resolve process gaps.
  • Utilize Confluence and Jira to oversee project timelines, align priorities, and maintain transparent communication across teams.
  • Serve as a liaison between executive leadership and the Spanish Implementation Team, ensuring goals align with company-wide objectives and growth strategies.
Key Achievements
  • Built Promenade’s first Spanish Implementation Division from the ground up, now serving as a core operational function.

Banking & Financial Services Professional

Banking Sector Experience
01.2006 - 06.2023
  • Assisted in developing comprehensive financial plans for diverse clients.
  • Supported compliance initiatives by ensuring accurate documentation and reporting.
  • Collaborated with team members to streamline client onboarding processes.
  • Mentored junior team members, fostering a positive work environment that encouraged professional growth and development.
  • Participated in continuous professional development programs to stay current with industry trends and best practices.
  • Trained and supported a number of sales associates and cross-trained tellers to improve customer satisfaction.
  • Streamlined internal processes to improve efficiency, resulting in reduced operational costs and increased profitability.
  • Initiated and led implementation of digital solutions, including email support, live chat, mobile banking, and mobile deposit, improving customer engagement and accessibility.
  • Advocated for Spanish-language marketing and support, expanding service to Hispanic clientele and increasing market inclusivity.
  • Collaborated with cross-functional teams to deploy B2B banking platforms, ensuring seamless integration with client operations.
  • Trained staff and developed best practices to support smooth system adoption and compliance across departments.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
11-2021

Skills

  • Team Leadership & Development
  • Recruitment, Hiring, and Training
  • Cross-Functional Collaboration (Marketing, Sales, Operations)
  • Project Management (Agile & Waterfall)
  • Client Onboarding & Lifecycle Management
  • B2B Solutions Implementation
  • Confluence & Jira (Project Tracking & Communication)
  • CRM Systems (Salesforce)
  • Bilingual: Spanish & English
  • Cross-Cultural Communication
  • Documentation & Content Localization
  • Marketing & Client Communication Oversight
  • Presentation & Training Skills

Languages

Spanish
Native or Bilingual

Software

Jira

Confluence

Mondaycom

Salesforce

Kinsta

Timeline

Implementation Specialist

Promenade
12.2023 - Current

Banking & Financial Services Professional

Banking Sector Experience
01.2006 - 06.2023

Bachelor of Science - Business Administration

Southern New Hampshire University
Leslie Alimi