Results-driven Implementation Specialist with over 16 years of experience in digital banking solutions and client onboarding. Proven track record of leading cross-functional teams, building new departments, and streamlining processes to improve efficiency and client satisfaction. Expert in implementing digital solutions including mobile banking, email and chat support, B2B platforms, and workflow automation. Founder and leader of a Spanish Implementation Team, driving bilingual onboarding, localization of training materials, and collaboration across Marketing, Sales, and Operations. Skilled in project management, Confluence and Jira, and developing strategies that align team performance with organizational goals.
Jira
Confluence
Mondaycom
Salesforce
Kinsta