Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leslie Allen

Wardensville,WV

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Dollar General
Wardensville, WV
05.2022 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Salon Manager

Great Clips
Denton, MD
06.2018 - 03.2021
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Maintained accurate financial records of all salon transactions.
  • Trained and supervised staff on proper customer service techniques and product knowledge.
  • Oversaw inventory control for retail products and supplies.
  • Monitored employee performance to ensure quality services were delivered consistently.
  • Ensured compliance with state regulations regarding cosmetology practices.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
  • Participated in industry conferences to stay up-to-date on trends in the beauty industry.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Consistently recognized by management for providing superior customer service.
  • Handled staff development, budgeting and supply ordering.

Salon Manager/Senior Stylist

Hair Cuttery
Easton, MD
11.2002 - 10.2016
  • Provided personal consultations to determine clients' styling needs and preferences.
  • Created custom looks for clients based on their individual style, body type, and personality.
  • Assisted in creating promotional campaigns to attract new customers.
  • Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
  • Managed the daily operations of a busy salon, overseeing staff and clientele.
  • Supervised and trained new employees on customer service standards and technical skills.
  • Developed detailed schedules for salon personnel to ensure efficient operations.
  • Performed administrative tasks such as maintaining accurate records, ordering supplies, managing payroll, and creating financial statements.
  • Provided exceptional customer service by handling complaints and resolving issues in a timely manner.
  • Conducted regular performance reviews to evaluate team members' progress against set targets.
  • Regularly attended industry conferences, seminars, and workshops to stay up-to-date on trends in the beauty industry.

Education

High School Diploma -

South River High School
Edgewater, MD
06-2004

Some College (No Degree) -

Anne Arundel Community College
Arnold, MD

Skills

  • Loss Prevention
  • Store Organization
  • Stock Management
  • Customer Relations
  • Customer Service and Engagement
  • Consultative Sales
  • Shift Scheduling
  • Employee Coaching
  • Staff Supervision
  • Problem-Solving
  • Staff Management
  • Attention to Detail
  • Mentoring and Coaching

References

References available upon request.

Timeline

Assistant Store Manager

Dollar General
05.2022 - Current

Salon Manager

Great Clips
06.2018 - 03.2021

Salon Manager/Senior Stylist

Hair Cuttery
11.2002 - 10.2016

High School Diploma -

South River High School

Some College (No Degree) -

Anne Arundel Community College

Similar Profiles

CREATE PROFILE
Leslie Allen