Leslie Allen
Sales Manager
Murfreesboro,TN
Summary
Versatile sales manager with proven abilities across all levels of organizational management
Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet
strategic goals. Proven leader with significant background in Sales, Recruiting and Leadership
Authorized to work in the US for any employer
Overview
20
20
years of professional experience
Work History
Sales and Operations Manager
Eurostone
Murfreesboro, TN
02.2024 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Managed and resolved conflicts among team members to maintain a positive work environment
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Developed pricing strategies based on market analysis leading to increased profit margins
Managing Director
Randstad USA
08.2019 - 03.2024
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200+ manufacturing/logistics employees
- Collaborated with legal and compliance teams to review client contracts, obtain feedback and procure available information for new training processes
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications
- Served as representative in various civic and community functions to further enhance company image and develop additional business
- Provided resolution to complex and confidential issues
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
Call Center Manager -Outbound
National Pen Co
Shelbyville, TN
11.2009 - 06.2016
- Coached and promoted 200+ sales and account management (CRM) employees in an award winning call center to fill sales and leadership positions with qualified staff and grow EBITDA year over year
- Promoted sales of promotional products to achieve revenue targets, bringing in over $50 million in annual revenue
- Collaborated with executive team to implement continuous improvements and reduce errors in product design
- Spearheaded successful project to seamlessly absorb acquired companies into NPC organizational operating procedures
Customer Service Representative
Yellow Roadway Express
Nashville, TN
11.2004 - 09.2009
- Handle day to day operations of booking, entering, and managing loads
- Manage trailer pools with a goal to maximize revenues and provide our professional drivers with quality runs
- Maintained a sufficient load count using all data, information, and tools to maximize company assets and provide 100% on-time service to our customer base
- Communicate effectively with customers
- Communicate effectively with other departments
- Troubleshoot and resolve routine customer concerns
- Assist planning and dispatch with daily issues
- Managed a segment of a customer base within a fast-paced setting.
Education
Bachelor's degree - Business Management
Middle Tennessee State University
Skills
- Human Resources Management
- Recruiting
- Human Resources
- Employee Orientation
- Strategic Planning
- Office Management
- Workers' Compensation
- Benefits Administration
- Payroll
- Performance Management
- Conflict Management
- Employee Evaluation
- Kronos
- Talent Acquisition
- HR Sourcing
- Interviewing
- PeopleSoft
- Microsoft Office
- Financial Report Writing
- Change Management
- Workday
- Management
- Certifications and Licenses
Interests
Professional In Human Resources
, Groups
Board Member - Junior League of Murfreesboro
January 2015 to Present
The Junior League of Murfreesboro is an organization of women committed to promoting voluntarism,
developing the potential of women, and improving communities through the effective action and
leadership of trained volunteers Its purpose is exclusively educational and charitable
Software
Coupa, Sales Gear, Salesforce, Thryv, Oracle, Peoplesoft, Beeline
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales and Operations Manager
Eurostone
02.2024 - Current
Managing Director
Randstad USA
08.2019 - 03.2024
Call Center Manager -Outbound
National Pen Co
11.2009 - 06.2016
Customer Service Representative
Yellow Roadway Express
11.2004 - 09.2009
Bachelor's degree - Business Management
Middle Tennessee State University
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