Leslie Anderson
Greensboro,NC
Summary
Driven, resourceful, and focused on customer service. The importance of customer service cannot be overstated. Hardworking medical billing Collector with extensive experience handling patient charges and payment entries. Familiar with processing online appeals, refund requests and billing audit information. Uses strong customer service skills to communicate with patients and third-party carriers. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Committed and results-oriented billing specialist willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Billing and Collections Specialist
LabCorp
McLeansville, NC
11.2019 - 09.2022
- Performed targeted collections on accounts that were past due for more than 30 days
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Responded quickly to customer concerns and resolved issues
- Increased customer satisfaction by resolving any billing issues
- Solved billing issues, improved operations, and provided excellent customer service
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Have an excellent attendance record and is always on time for work
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Talked to customers to figure out the best ways to solve service and billing issues
- Routed incoming calls to the most qualified personnel and departments within the company
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Did cross-training and backed up customer service managers
- Increased productivity by anticipating needs and providing excellent support
- Quickly investigated and resolved customer complaints and inquiries
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Customer Service Assistant
Guilford County Schools
Greensboro, NC
05.2014 - 10.2019
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and issues
- Address general and account-specific parent and student inquiries: provided a clear and concise information and updating any student's portal information
- Use my tools and resources to identify the needs and first point resolutions
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Was in charge of processing cash and credit payments in a timely and accurate manner
- Promotional and sales activities
- Pay attention to the needs of my customers
- Am responsible for ensuring customer satisfaction
- Maintain contact with clients
- Handled 50 incoming calls with utmost professionalism and knowledge every day
- Entered customer interaction details to track requests, document problems, and record solutions offered
- Provide administrative assistance
- Prioritized customer needs by providing prompt service
- Am responsible for ensuring customer satisfaction.
Managers Assistant
Delaware North Company
East Rutherford, NJ
03.2011 - 04.2014
- Entered data into the system, including payments, account information, and call logs
- Organized fresh baked goods in the front display for visibility and to highlight daily specials or items with a short shelf life
- I'm in charge of packaging, labeling, and displaying the products
- Was in charge of food merchandising, which included garnishes for serving presentation
- Double-checked the data's accuracy and integrity
- Assisted 100 customers by answering questions, responding to inquiries, and handling phone requests in an average timeframe
- Implemented marketing strategies that resulted in a 12% increase in the number of customers
- Hired, trained, and supervised a team of 15 employees
- Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objects and closing sales
- Maintained first point of contact resolutions
- Trained on using multiply systems while addressing any customers complaints and concerns in a timely fashion
- Supervised team of 15 staff members
- Received over 5 awards for providing great customers satisfactory on first call resolution
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Education
Some College (No Degree) -
Strayer University
Washington, DCSkills
- Billing and Invoicing
- Itemized Statement Preparation
- Error Revision
- Statement Distribution
- Billing Document Creation
- Microsoft Office
- Dispute Negotiation
- Inquiry Handling
- Spreadsheet Tracking
- Job Billing
- Data Analysis
- Deadline Adherence
- Decision Making
Additional Information
- ACCOMPLISHMENTS CERTIFICATIONS
Timeline
Medical Billing and Collections Specialist
LabCorp
11.2019 - 09.2022
Customer Service Assistant
Guilford County Schools
05.2014 - 10.2019
Managers Assistant
Delaware North Company
03.2011 - 04.2014
Some College (No Degree) -
Strayer University