Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Anderson

Leslie Anderson

Chippewa Falls,WI

Summary

Proven leader with extensive experience in operational efficiency and effective communication. Excelled in enhancing operational workflows, achieving significant improvements in productivity and customer satisfaction. Skilled in driving employee engagement and implementing cost control measures. Demonstrated ability to solve complex problems, ensuring quality service delivery and safety compliance.

Overview

11
11
years of professional experience

Work History

Assistant Station Manager

Amazon
05.2022 - Current
  • Created weekly and daily schedules for employees.
  • Tracked company metrics to maintain quality standards.
  • Reviewed employees profomances and identified obstacles.
  • Maintained and enforced safety standards.
  • Assisted upper management with other delegated tasks.

Remote Flow Lead

Amazon
09.2021 - 05.2022
  • Remotely assisted Senior Operation managers with the daily planning of Operations and staffing.
  • Updated productivity rates and adjusted data in live system to actively reflect changes.
  • Actively tracked risk assessments and adjusted plan as needed.
  • Tracked productivity hourly and reported any discrepancies or anomalies directly to site via internal communication.
  • Deep dive errors in order to find root cause and implement corrective actions.
  • Ensured customers received packages in a timely manner according Service Level Agreements (SLA).

Process Assistant

Amazon
09.2020 - 09.2021
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.

Box Office Associate

The Fireside Theatre
09.2019 - 09.2020
  • Ensured seamless communication between the box office and other departments within the venue by participating in regular meetings and sharing relevant information as needed.
  • Collaborated with marketing team to promote events, resulting in higher attendance rates and overall revenue.
  • Enhanced patron satisfaction with timely resolution of any issues arising during ticket purchasing or event attendance.
  • Strengthened relationships with returning customers by remembering preferences and offering personalized recommendations for upcoming events.
  • Coordinated group sales efforts, offering personalized assistance to large parties attending events together.
  • Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
  • Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
  • Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.
  • Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
  • Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.

Bar Manager

Lakeview Bar and Campground
04.2014 - 08.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.

Education

Associate Of Arts And Sciences - Cell Biology

University of Wisconsin Rock County
Janesville, WI
12.2010

Skills

  • Operational Efficiency
  • Transportation knowledge
  • Task Delegation
  • Environmental awareness
  • Incident Management
  • Facility Management
  • Security management
  • Cost Control
  • Employee engagement
  • Effective Communication
  • Operations Management
  • Staff Scheduling
  • Policy Implementation
  • Quality service
  • Customer Service
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Active Listening

Timeline

Assistant Station Manager

Amazon
05.2022 - Current

Remote Flow Lead

Amazon
09.2021 - 05.2022

Process Assistant

Amazon
09.2020 - 09.2021

Box Office Associate

The Fireside Theatre
09.2019 - 09.2020

Bar Manager

Lakeview Bar and Campground
04.2014 - 08.2019

Associate Of Arts And Sciences - Cell Biology

University of Wisconsin Rock County

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Leslie Anderson