Leslie-Ann Fashaw
York,P.A.
Summary
I’m currently a part-time student working to obtain a bachelor’s degree in psychology with a concentration in addiction ( I have altered my concentration to Child and Adolescent Development and I'm waiting for it to reflect on my academic evaluation). I am seeking a position that can enhance my desire for serving my community and create positive change within the world around me.
I'm also an organized and dependable individual who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I’m looking for a role that can offer me hands-on training while I get acclimated to a leadership position
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rite Aid
10.2017 - 04.2021
- Ensured company policies are followed
- Managed and supervised 13 employees per shift
- Optimized profits by controlling costs
- Trained and developed new employees
- Resolved customer issues to their overall satisfaction
- Maintained an overall management style that followed company best practices
- Provided leadership and direction to all employees
- Ensured product quality and availability
- Worked closely with the store manager to lead staff
- Oversaw retail inventory
- Assisted customers whenever necessary
- Ensured that health, safety, and security rules were followed
- Displayed consistent standard of customer service
- Motivated employees to focus on the company's mission
- Maintained stores standards, including stocking and cleaning
- Followed and completed tasks assigned by the general manager accurately and efficiently
- Supported store manager as needed.
Guest Service Agent
Hilton Hotel
03.2017 - 10.2017
- Worked as a member of the overall hotel team to ensure that each guest had an experience that exceeded their expectations
- Attended scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management
- Resolved guest complaints to the satisfaction of the guest
- Respond promptly to any guest request for service
- Maintained a 'can do' and 'guest first' attitude at all times.
Support Manager
PetsMart
08.2010 - 03.2017
- Trained, supervised and appraised staff
- Managed budgets
- Handled and resolved customer inquiries and complaints
- Completed price audits and stock control
- Maximized profitability and met sales targets, including motivating staff to do so.
Education
Bachelor of Arts - Addictions
Southern New Hampshire University
Manchester, New Hampshire06.2027
High school diploma -
Park East High School
New York, N.Y.06.2005
Skills
- Excellent Communication
- Active Listening
- Team motivation
- Computer skills
- People skills
- Leadership skills
- Organizational skills
- Time management skills
- Problem Resolution
- Multitasking Abilities
Certification
- CPR Certified- American Red Cross
Timeline
Assistant Manager
Rite Aid
10.2017 - 04.2021
Guest Service Agent
Hilton Hotel
03.2017 - 10.2017
Support Manager
PetsMart
08.2010 - 03.2017
Bachelor of Arts - Addictions
Southern New Hampshire University
High school diploma -
Park East High School
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