LESLIE-ANN SHERWOOD
BROOKLYN,NY
Summary
Experienced and resourceful professional with over twenty years of combined experience as an Office Manager and Truck Rental Asset Manager. Proven track record in optimizing office procedures and overseeing operations. Skilled in managing both employees and vehicle assets, ensuring efficient scheduling and logistics. Proficient in basic payroll administration and coordinating business correspondence. Thrives in high-pressure, team-based and customer-centric environments. A disciplined and systematic professional dedicated to delivering exceptional results.
Overview
16
16
years of professional experience
Work History
Office Manager
Learie Trucking Inc
Jamaica, NY
08.2020 - Current
- Currently, managing the office operations for a small business with a maximum of 12 employees, demonstrating adaptability and the ability to handle multiple responsibilities.
- Assisting with the preparation of budgets, forecasts and financial statements for this small business, demonstrating resourcefulness and ability to work with limited resources.
- Maintaining a comprehensive filing system for records, correspondence and other documents, ensuring easy retrieval and efficient document management.
- Ordering supplies for both the office and the fleet, demonstrating a proactive approach to maintain efficiency and smooth operations.
- Managing the office budget by providing Bookkeeping and basic business financial duties ensuring timely submission of documents and payments to various entities such as DMV, HUT, DOT, IRS, creditors, professional and fleet service providers.
- Compiling and Preparing weekly payroll both electronically and manually while maintaining proper documentation of employee personnel, showcasing attention to detail and accuracy.
- Preparation of Word documents and Excel spreadsheets for efficient organizing correspondence, highlighting proficiency in office software and organizational skills.
Budget Truck Rental Manager
Diamond Detailing Inc
Jamaica, NY
05.2017 - 03.2020
- Created and maintained accurate records of rental contract, payments and other related documents, ensuring proper documentation and record-keeping.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental, demonstrating excellent customer service and product knowledge.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations, showcasing strong interpersonal and conflict resolution skills.
- Delegated the daily operations of a fleet of 30 plus nationwide rotational rental trucks including towing equipment. This includes task such as scheduling maintenance and ensuring smooth operation.
- Contacted customers and billing parties about overdue rentals, demonstrating proactive communication and problem-solving skills.
- Performed and oversaw the implementation of safety protocols, 10pts inspection, repairs and maintenance in accordance with company's guidelines, ensuring the safety and reliability of rental vehicles and equipment.
- Elevated customer satisfaction ratings by promptly resolving client and case issues, demonstrating a commitment to customer service and problem resolution.
Office Manager and Truck Rental Manager
Rockaway Car Center Inc
Brooklyn , NY
10.2007 - 05.2017
- Efficiently managed two operations of the business: the Auto Body and Repair Department and the Budget Truck Rental Department, demonstrating multitasking abilities and the ability to oversee diverse functions.
- Managed office inventory and placed new supply and parts orders. ensuring adequate stock levels and efficient office operations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives, creating a conductive work environment for staff and smooth operations.
- Implemented and maintained company protocols to facilitate smooth daily activities, ensuring adherence to established procedures and promoting consistency in operations.
- Interpreted and communicated work procedures and company policies to staff, ensuring clarity and understanding of expectations and promoting a cohesive work environment.
- Meeting and greeting customers, securing keys, recording mileage, gas levels and damages to our vehicles and towing equipments, checking into our computer database and finalizing and financial transactions.
- Routinely reported directly to the Budget Truck Rental District and Regional Managers, while maintaining close contact with the Corporate team.
- Reported directly to the Maintenance Managers and local service facilities regarding fleet and equipment service needs. While keeping up to date with the company's policies and federal regulations.
Education
Licence -
New York Life And Health Insurance Agent
New York08.2021
National Examination Council - Business Accounting
San Fernando Technical Institute
Trinidad And Tobago06.1994
High School Diploma -
Point Fortin Senior Secondary School-CXC
Trinidad And Tobago06.1991
Skills
- Operations and Logistics Management
- Team Leadership and Management
- Scheduling and Coordination
- Business Correspondence Coordination
- Problem-solving and Decision Making
- Customer Service Excellence
- Safety and Compliance Management
- Record Keeping and Documentation
- Budget Manager
- Proficiency in Fleet Management Software or Transportation Management Systems
- Excellent multi-tasking ability
- Organizational skills
- Relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Manager
Learie Trucking Inc
08.2020 - Current
Budget Truck Rental Manager
Diamond Detailing Inc
05.2017 - 03.2020
Office Manager and Truck Rental Manager
Rockaway Car Center Inc
10.2007 - 05.2017
Licence -
New York Life And Health Insurance Agent
National Examination Council - Business Accounting
San Fernando Technical Institute
High School Diploma -
Point Fortin Senior Secondary School-CXC
Similar Profiles
Oralia ReyesOralia Reyes
Business Manager at Fair Trucking Corp/Famrey Trucking CorpBusiness Manager at Fair Trucking Corp/Famrey Trucking Corp
David MeffordDavid Mefford
Trash Truck Driver at Ray Jones Trucking (Triple J Trucking)Trash Truck Driver at Ray Jones Trucking (Triple J Trucking)
Skye SorrellSkye Sorrell
Driver at RS Trucking/Tabe Trucking Fed Ex GroundDriver at RS Trucking/Tabe Trucking Fed Ex Ground