Leslie Anne Santos
Summary
Experienced and driven Business Development and Marketing Manager with 10 years of customer service experience in a fast paced environment, 8 years of management experience, and a Bachelor’s Degree in Business Administration.
Overview
11
11
years of professional experience
Work History
Workplace Manager
Cresa
01.2025 - Current
- Leads the existing space occupancy planning and data management, move projects, and is a customer-facing representative for the clients’ Global Real Estate and Facility Management team
- Communicates with all parties involved in a project, internal customers, team members, and vendor partners and lead a project team around a common set of goals
- Maintains database of project floor plans, space assignments, occupancy, vacancy, and utilization data for assigned sites
- Develop, prepare, and distribute cadenced and requested reports for select business units
- Maintain strong multi-level customer contact and relationships and directs space needs
VIP Cocktail Waitress
Yolo Nightclub
08.2023 - 04.2025
- Greeting VIP guests, managing reservations, and guiding them to their designated areas
- Provided high level, excellent customer service, addressing guest needs and creating a welcoming atmosphere
- Upselling and promoting specials and maximizing sales
- Taking customer orders and processing payments
- Collaborated with other staff to maintain good teamwork
Assistant General Manager of Business Development and Marketing
Old Navy
04.2014 - 12.2024
- Coordinated with the General Manager to create, execute, and maintain the store business plan
- Fulfilled the role as the leader in driving profitable sales growth through all aspects of the store including: customer and product operations, merchandising, and talent development
- Developed and led a team of managers and associates
- Supported the execution of the store strategy to achieve performance goals
- Helped build a strong, high performing team that delivers a best in class experience to our customers
Education
Bachelor’s - Business Administration
San Francisco State University
Associate in Science - Business Administration
Skyline College
High School Diploma -
Westmoor High School
Skills
- Space planning
- Data management
- Project management
- Occupancy analysis
- Report generation
- Customer relationship management
Timeline
Workplace Manager
Cresa
01.2025 - Current
VIP Cocktail Waitress
Yolo Nightclub
08.2023 - 04.2025
Assistant General Manager of Business Development and Marketing
Old Navy
04.2014 - 12.2024
Bachelor’s - Business Administration
San Francisco State University
Associate in Science - Business Administration
Skyline College
High School Diploma -
Westmoor High School