Leslie ArrantsJordan
Summary
Accomplished Store Manager at CATO with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in inventory management and customer service, demonstrating exceptional problem-solving abilities and team leadership. Achieved consistent sales growth through effective training and mentoring, showcasing a commitment to excellence and positive outcomes.
Overview
26
26
years of professional experience
Work History
Store Manager
CATO
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Coding Specialist
Wilmington Health
01.2015 - 02.2023
- Managed high volumes of medical records efficiently while maintaining strict attention to detail during the coding process.
- Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
- Optimized revenue cycle management by accurately assigning codes for diagnoses and procedures according to established guidelines.
- Contributed to revenue optimization efforts by identifying under-coded services and providing recommendations for appropriate code assignments.
- Reduced error rates in medical billing by maintaining thorough knowledge of insurance regulations and guidelines.
- Collaborated with healthcare providers to clarify documentation, enhancing the accuracy of medical records.
Multi- Store Manager
Payless Shoe Store
01.1999 - 05.2013
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Optimized store layouts for increased foot traffic and maximized sales potential.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
- Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
- Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
Hotel Reservation Specialist/Field Sales Associate
Hilton Wilmington Riverside
01.2000 - 08.2004
- Updated room availability in real time, optimizing occupancy rates and maximizing revenue potential.
- Assisted in maintaining accurate inventory control by regularly updating room status within the hotel''s reservation system.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Contributed to the development of promotional campaigns by providing valuable insights on guest preferences and booking trends.
- Maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
- Reduced reservation errors by implementing quality assurance checks throughout the booking process.
- Supported revenue management strategies by monitoring competitor pricing and recommending adjustments as needed.
- Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
- Collaborated with sales teams to promote special offers and upsell additional services to guests during reservation process.
Education
No Degree - Certification of Medical Billing And Coding
Miller Motte College
Wilmington, NC01-2010
High School Diploma -
New Hanover High School
Wilmington, NC06-1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
Timeline
Store Manager
CATO
10.2022 - Current
Coding Specialist
Wilmington Health
01.2015 - 02.2023
Hotel Reservation Specialist/Field Sales Associate
Hilton Wilmington Riverside
01.2000 - 08.2004
Multi- Store Manager
Payless Shoe Store
01.1999 - 05.2013
No Degree - Certification of Medical Billing And Coding
Miller Motte College
High School Diploma -
New Hanover High School
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