Leslie Balderas
Donna
Summary
Dynamic Security Officer with proven expertise at MLG Protection Services, excelling in incident reporting and customer service. Recognized for effectively managing emergencies and enhancing safety protocols. Adept at team collaboration and problem-solving, ensuring a secure environment while fostering positive guest interactions. Committed to reliability and maintaining a professional appearance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
MLG PROTECTION SERVICES
01.2025 - Current
- Cultivated welcoming atmosphere by greeting guests with professionalism and courtesy while prioritizing safety.
- Responded swiftly to emergencies, minimizing potential damage and injuries.
- Monitored premises through patrolling in company vehicle, bicycle, and on foot.
- Addressed visitor inquiries regarding facility safety and access control with exceptional customer service.
- Screened individuals to prevent entry of prohibited items into restricted areas.
- Prepared detailed reports on property damage, theft, unauthorized presence, and unusual incidents.
- Regularly circulated premises and monitored surveillance feeds to protect facility and guests.
- Trained new Security Officers on company policies to ensure consistent knowledge and adherence.
Guard
Deployed Services
05.2023 - 01.2025
- Completed detailed reports on daily activities and incidents during shifts.
- Responded swiftly to alarms while coordinating with local law enforcement for incident resolution.
- Maintained order at events through effective crowd control and communication with staff.
- Provided support in emergencies by adhering to protocols and assisting first responders.
- Detected and reported suspicious behaviors or activities to supervisors promptly.
- Collaborated with team members to ensure comprehensive coverage of assigned areas.
- Checked identification for facility access to prevent unauthorized entry.
- Enhanced security by conducting patrols, monitoring CCTV, and securing entry points.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Security Officer
L4 Security & Consulting Group
04.2024 - 09.2024
- Cultivated welcoming atmosphere by greeting guests courteously and professionally, prioritizing safety.
- Acted swiftly in emergencies to minimize damage and prevent injuries.
- Enforced strict entry protocols to prevent unauthorized access, verifying all identification.
- Conducted continuous risk assessments and threat analyses to maintain a safe environment for employees and visitors.
Childcare Provider
Angel Wings Learning Center, LLC
02.2023 - 05.2023
- Cultivated strong relationships with families through regular updates on child progress.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to inhibit germ transmission.
- Designed engaging, age-appropriate activities and crafts to enhance children's learning.
- Maintained clean facilities by adhering to sanitation protocols for child health and safety.
- Facilitated learning through play, storytelling, and outdoor activities for optimal outcomes.
- Supported emotional growth by addressing individual needs in a nurturing environment.
- Administered first aid when necessary, following established protocols for child safety.
- Implemented positive reinforcement techniques to effectively manage behavior issues.
Customer Service Executive
The Y Drive Inn
05.2022 - 08.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Sales Associate
Stripes Convenience Store
03.2022 - 05.2022
- Organized racks and shelves to enhance store aesthetics and promote merchandise.
- Executed cash transactions with precision, adhering strictly to company policies.
- Cultivated customer relationships to drive repeat business.
- Managed returns, exchanges, and refunds per store policy guidelines.
- Provided assistance on sizing, accessories, and merchandise care inquiries.
Restaurant Team Member
Stars Drive Inn
12.2021 - 02.2022
- Demonstrated excellent teamwork in fast-paced restaurant environment.
- Executed opening and closing duties to ensure daily operational readiness.
- Boosted customer satisfaction through efficient, friendly service during peak hours.
- Maintained professional appearance and adhered to uniform standards.
Sales Associate
Five Below
07.2021 - 09.2021
- Organized racks and shelves to enhance store visual appeal and promote merchandise.
- Handled cash transactions with precision, ensuring adherence to company policies.
- Cultivated customer relationships to drive repeat business.
- Processed returns, exchanges, and refunds in compliance with store policy.
- Maintained composure while professionally addressing issues in high-pressure environments.
Education
High School Diploma -
Edinburg High School
2600 E Wisconsin Rd, Edinburg, TX 7854206-2021
Skills
- Report writing and incident reporting
- Security management
- Customer service and support
- Team collaboration
- Time management
- Problem solving
- Reliability and punctuality
- Store operations
- Flexible scheduling
- Professional appearance
Certification
EMT-Basic
Languages
Spanish
Limited Working
Timeline
Security Officer
MLG PROTECTION SERVICES
01.2025 - Current
Security Officer
L4 Security & Consulting Group
04.2024 - 09.2024
Guard
Deployed Services
05.2023 - 01.2025
Childcare Provider
Angel Wings Learning Center, LLC
02.2023 - 05.2023
Customer Service Executive
The Y Drive Inn
05.2022 - 08.2022
Sales Associate
Stripes Convenience Store
03.2022 - 05.2022
Restaurant Team Member
Stars Drive Inn
12.2021 - 02.2022
Sales Associate
Five Below
07.2021 - 09.2021
High School Diploma -
Edinburg High School
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