Leslie Ballard
Palmdale,CA
Summary
20+ years as Customer Service and Research Analyst at Multi-National Companies; experience in diverse personnel and administrative positions for federal government, U.S. Army and U.S. Navy; proficient with Microsoft Suite (Word, Excel, Outlook, Power Point & Access); Internet savvy; Experienced in working with groups and individuals using teamwork and collaboration, setting goals, delegating and communicating effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Dept of the Navy
El Segundo, CA
05.2024 - 01.2025
- Perform clerical and technical work supporting the Officer Programs Office at the Navy Recruiting Command, Los Angeles.
- Constructing Initial Service Records prepares and reviews forms, documentation and other related information from prospective officer candidates. Provides assistance to officer applicants regarding forms for completion. Completes quality assurance of enlistment, commissioning, superceding and discharge paperwork and service/health records. Review forms, documentation, and other related information submitted by prospective officer candidates. Obtain data needed to complete action items from personal interviews, or previously completed files and records.
- Constructs initial service records. Ensures service records are complete and conform to applicable regulations. Recognizes and initiates action to clarify questions or to resolve conflicts or gaps in the record. Researches and/or provides factual information regarding applicable rules, regulations, procedures, policy and requirements to provide explanations of actions taken or recommended. Enters, verifies and updates data in automated systems, as required. Ensures correct grammar, spelling, capitalization, punctuation and appropriate format in prepared documents.
Administrative Assistant
Dynamic Systems Technology, Inc
El Segundo, CA
06.2018 - 05.2024
- Provide clerical, secretarial, general personnel support, and perform administrative functions in support of the overall objectives for the Navy Recruiting Command and Los Angeles MEPS. Tasks are not limited to, but usually include: providing direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures. Submit waivers to include, Dep Discharge, Dependency, Misconduct, POST DAT, ECM and RE-CODE waivers. To include EDVERS, prepare personal awards based on an awards template as engraving names and command logo on plaques in accordance with standard operating procedures. Should be proficient with SECNAV awards instruction and Navy Correspondence Manual. Answer and direct incoming telephone calls and see visitors. Schedule and plan meetings/appointments as required, including conference calls. Meet with staff members, applicants and the general public on a daily basis. Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and preparation of routine correspondence and outgoing materials as needed. Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports. Be proficient with MS Office Applications, including: MS Word, MS Excel, and MS Power Point.
General Clerk III
MANCON
Port Hueneme, CA
06.2017 - 05.2018
- Expected to provide customers service in a full range for Active Duty Military, Reserve Duty, regarding Military and DOD Civilian Personnel Support Activities. These services will be Pay and Personnel Support Services for various Commands and Transportation Support Services. HR background with the following, disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Experience with Microsoft Office Products, which includes Word, Excel, and Power Point. Knowledge and experience with grammar, spelling, capitalization, punctuation, and military terminology commonly used within office settings to prepare material correctly. Experience with standard office equipment such as computers, electric typewriters, copiers, fax machines and other automation systems to perform a substantial range of office automation support.
Administrative Assistant
General Dynamics
Port Hueneme, CA
10.2016 - 05.2017
- Provide customer service in a full range for Active Duty Military, Reserve duty Military, and DOD Civilian Personnel Support Activities. Provided Pay and Personnel Support Services for Command and Personnel Transportation Support Services. Provided responsive, high quality service to clients. Answered incoming phone calls, taking new case calls and checking for conflicts. Responsible for filing, copying, scanning and printing materials for file. Sends prepared materials via UPS. Orders printing supplies, office supplies, and materials as requested by Office Manager and staff. Responsible for checking and receiving mail. Reviewed and summarized documentation from clients. Orders various documents as needed. Prepared Excel spreadsheets as assigned, as well as using other Microsoft applications. Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Contributes to team effort by accomplishing related results as needed. Interactions with others and the ability to explain complex actions taken in regard to a military member's entitlements, allowances, or collections. Acquire knowledge and experience with grammar, spelling, capitalization, punctuation, and military terminology commonly used within office settings to prepare material correctly. Knowledge or experience with standard office equipment such as computers, electric typewriters, copiers, fax machines, and other office automation systems to perform a substantial range of office automation support.
Military Personnel Specialist
Serco
Monterey, CA
08.2014 - 09.2016
- Responsible for managing the security of RAPIDS workstations for the Department of the Navy as a Site Security Manager. Act as the site POC for RAPIDS related matters. Register, process and maintain the DEERS (Defense Enrollment Eligibility Reporting System) and the Real Time Automated Identification System (RAPIDS) as part of a Verifying Official's responsibilities. Perform routine operator maintenance on RAPIDS workstations and printers. Review the system audit trail at least weekly and review audit files. They are maintained for thirty days and investigate thoroughly regarding security violations. Experience with ESAMS and TWMS.
ITO Service Representative
HP Enterprise Services
Ft. Ord, CA
10.1998 - 05.2014
- Research Analyst for Department of Defense working case files and answering phone inquiries for DEERS. Processed written correspondence from customers which were technical and non-technical in nature. Reviewed a variety of legal documents which included Powers of Attorney and Medicare. Corrected DEERS after receiving inquiries from identification card facilities and military project officers. Generated a variety of eligibility letters for military personnel and their families. Handled expedited cases, per supervisor and managers, on a daily basis while maintaining back up support for phone center regarding field support and beneficiary calls. Maintained DEERS records, verifying service members and their families for TRICARE benefits, updating, and correcting any discrepant data in their DEERS records. Identified problems on service members' DEERS records and performed updates with supporting documents. Generated and mailed a variety of letters to military personnel and their family members, confirming updates that were made to the DEERS system. Advised service members how to keep their records maintained and accurate. Experienced in reviewing military and legal documents. Consistently adapted as changes were made in the handling of military records.
Education
Bachelor of Arts - Communications
University of Kansas
Lawrence, KSHigh School Diploma -
Freeport High School
Freeport, NYSkills
- Problem Solving - 10 years
- Leadership - 10 years
- Team Work - 10 years
- Adaptability - 10 years
- Decision Making - 10 years
- Computer Skills - 10 years
- Customer Service - 10 years
- Communication skills – 10 years
- Detailed -Oriented - 10 years
Certification
- APPLIED SUICIDE INTERVENTION SKILLS TRAINING- FEB/2025
- TRAUMA-INFORMED CARE WORKSHOP- FEB/2025
- HIPAA PRIVACY TRAINING- FEB/2025
- DOMESTIC ABUSE AND VIOLENCE- FEB/2025
- ADULT MENTAL HEALTH FIRST AID USA TRAINING-FEB/2025
- CHILD ABUSE AND NEGLECT MANDATED REPORTER TRAINING-FEB/2025
- UNCONSCIOUS BIAS TRAINING-FEB/2025
- FIRST AID AND CPR TRAINING-FEB/2025
Timeline
Human Resources Assistant
Dept of the Navy
05.2024 - 01.2025
Administrative Assistant
Dynamic Systems Technology, Inc
06.2018 - 05.2024
General Clerk III
MANCON
06.2017 - 05.2018
Administrative Assistant
General Dynamics
10.2016 - 05.2017
Military Personnel Specialist
Serco
08.2014 - 09.2016
ITO Service Representative
HP Enterprise Services
10.1998 - 05.2014
Bachelor of Arts - Communications
University of Kansas
High School Diploma -
Freeport High School
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