Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Banks

Lecanto,FL

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 50 years of experience to dynamic new position. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Passionate Head Cashier offering 20 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Ambitious Hospitality with 27years of experience and passion for local Hotel industry. Personable, experienced with conflict resolution and sensitive to others' needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cashier/Food position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Front End Supervisor

Homedepot
09.2017 - 09.2023
  • Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
  • Led a team of cashiers and baggers, consistently exceeding company expectations for performance metrics.
  • Implemented new training methods to improve staff knowledge and skillsets, reducing errors in transactions.
  • Streamlined checkout processes for increased efficiency and improved overall shopping experience.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.

Deli Specialist

Publix
10.2010 - 07.2017
  • Enhanced customer satisfaction by providing personalized deli recommendations and maintaining a clean and organized workspace.
  • Increased sales through effective upselling of premium deli products and side dishes.
  • Streamlined order-taking process for improved efficiency and reduced wait times for customers.
  • Ensured proper food safety protocols were followed, resulting in zero health code violations during tenure.
  • Assisted team members with various tasks to maintain smooth operations during peak hours.
  • Provided excellent customer service by promptly addressing concerns and offering suitable solutions.
  • Trained new employees on deli operations, ensuring consistent quality standards across the team.
  • Collaborated with management to develop creative promotional strategies that drove increased sales of specialty items.
  • Managed inventory effectively to minimize waste and ensure optimal product availability at all times.
  • Prepared visually appealing and delicious platters for special events, boosting overall catering orders.
  • Performed regular equipment maintenance checks to prevent downtime and ensure efficient operation.
  • Maintained a high level of product knowledge to educate customers about flavors, ingredients, and pairings effectively.
  • Optimized workflow processes within the deli department, leading to enhanced productivity amongst staff members.
  • Implemented successful pricing strategies that increased profit margins without compromising on customer satisfaction or quality.
  • Reduced food spoilage by implementing proper storage techniques and conducting timely stock rotation.
  • Worked collaboratively with other departments to create cross-merchandising opportunities that drove overall store sales.

Education

High School Diploma -

Key West High
Key West, FL
06.1976

Skills

  • Work Area Inspection
  • Staff Management
  • Needs Assessment
  • Product Sales
  • Fraud prevention
  • Employee Training
  • Staff Supervision
  • Product Merchandising
  • Sales Coaching
  • Goal Setting and Achievement
  • Employee Motivation
  • Multitasking and Prioritizing
  • Creativity and Originality
  • Goals and performance
  • Vendor Management
  • Shelving
  • Team Supervision
  • Team Building and Motivation
  • Cash Drawer Reconciliation
  • Merchandise Promotion and Display
  • Basic Mathematics
  • Marketing knowledge
  • Cash counting
  • Training and mentoring
  • Delegation and Supervision
  • Sales floor organization
  • Problem Anticipation and Resolution
  • Superior Work Ethic
  • Loss Prevention
  • Price Verification
  • Flexible Work Schedule
  • Sales Leadership
  • New Store Setups
  • Staff Coaching and Training
  • Cash Handling and Reconciliation
  • Customer Service
  • Cash Register Operation
  • Problem-solving skills

Timeline

Front End Supervisor

Homedepot
09.2017 - 09.2023

Deli Specialist

Publix
10.2010 - 07.2017

High School Diploma -

Key West High
Leslie Banks