Leslie Bell
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Operations Analyst
Biovation Labs
Salt Lake City, UT
07.2023 - Current
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Maintained up-to-date records of all transactions related to operational activities.
- Collaborated with internal stakeholders to identify areas of improvement within operational systems.
Customer Account Manager
Biovation Labs
Salt Lake City, UT
02.2021 - 07.2023
- Gathered data on customer preferences, needs, and satisfaction levels.
- Maintained accurate records of all transactions in the company's database system.
- Collaborated with internal teams and other departments to ensure smooth delivery of services to customers.
- Developed relationships with customers through proactive communication and follow-up activities.
- Provided project management support for the development of new products, services, or processes.
Retail Operations Specialist
Biovation Labs
Salt Lake City, UT
11.2020 - 07.2023
- Coordinated the delivery of goods to stores according to established timelines.
- Maintained accurate records of all transactions including purchase orders, invoices, and special requests.
- Collaborated with other departments to ensure smooth functioning operations.
- Monitored inventory levels, requested expedited production when necessary, and tracked shipments of merchandise.
- Resolved customer complaints regarding products or services in a timely manner.
Account Manager / Customer Service
PCA
Salt Lake City
07.2017 - 10.2020
- Received, processed, and tracked assigned orders through to scheduling
- Consulted with various internal departments to ensure order completeness, on-time delivery and accurate invoicing
- Served as a link between the customer and internal departments to meet customer requirements
- Scheduled orders with production and secured delivery dates
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
Customer Service Professional / Inside Sales Assistant
Veritiv
Salt Lake City
10.2007 - 06.2017
- Created new processes and systems for increasing customer service satisfaction
- Cross-trained and provided back-up for other customer service representatives
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Successfully interacted with customers and buyers to expedite orders
- Acted as a liaison between outside sales representatives and 30+ accounts
- Responded to all customer inquiries in a timely manner
Education
Bachelor of Science - Business
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Mountain Crest Hight School
Hyrum, UTBachelor of Science - Project Management
University of Arizona Global Campus
Arizona City, AZSkills
- MS Excel, Word, and Outlook
- Oracle and Deposco
- Inventory Management
- Account Management
- Analytical Thinking
- Problem-solving
- Multitasking
- Organizational Skills
- Self Motivation
Additional Information
Detail-oriented, Dependable, Strong organizational skills, Sharp problem solver High proficiency in MS Excel, Word, and Outlook, Adaptive team player, Friendly and cheerful, Proven sales track record, Self-sufficient, Inventory control familiarity
Assessments
- Scheduling, Highly Proficient, 12/01/19, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Problem Solving, Expert, 12/01/19, Measures a candidate's ability to analyze relevant information when solving problems
- Customer Service, Highly Proficient, 12/01/19, Identifying and resolving common customer issues.
- Inside Sales, Highly Proficient, 12/01/19, Actively listening and responding appropriately; performing common sales calculations.
- Conscientiousness, Highly Proficient, 01/01/20, Tendency to be well-organized, rule-abiding, and hard-working.
- Receptionist, Proficient, 01/01/20, Using basic scheduling and organizational skills in an office setting.
- Verbal Communication, Highly Proficient, 12/01/19, Speaking clearly, correctly, and concisely.
- Customer Focus & Orientation, Highly Proficient, 12/01/19, Responding to customer situations with sensitivity.
- Typing, Highly Proficient, 01/01/20, Transcribing text using a standard keyboard.
Personal Information
Title: Customer Service Professional / Inside Sales Assistant
Timeline
Operations Analyst
Biovation Labs
07.2023 - Current
Customer Account Manager
Biovation Labs
02.2021 - 07.2023
Retail Operations Specialist
Biovation Labs
11.2020 - 07.2023
Account Manager / Customer Service
PCA
07.2017 - 10.2020
Customer Service Professional / Inside Sales Assistant
Veritiv
10.2007 - 06.2017
Bachelor of Science - Business
Salt Lake Community College
High School Diploma -
Mountain Crest Hight School
Bachelor of Science - Project Management
University of Arizona Global Campus