Leslie Bell
Cartersville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Inventory Specialist
Asta America
06.2024 - Current
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Participated in the selection and implementation of new inventory management technology.
- Identified opportunities for process improvement within the organization.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Maintained accurate and up-to-date inventory records.
- Transferred inventory needs across multiple locations
- Verified items sold across shipping to invoicing to ensure correct inventory
- Managed inventory control processes to optimize stock levels and reduce discrepancies.
- Collaborated with cross-functional teams to streamline supply chain operations and enhance efficiency.
- Trained and mentored junior staff on best practices for inventory handling and management systems.
- Performed data entry and completed proper paperwork.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Collaborated with IT department to upgrade inventory management software, enhancing feature set and usability.
POS Clerk- Picker/Packer Associate
Scholastic Book Fairs
01.2023 - 06.2024
- Picked items for customer orders according to order slips or verbal instructions.
- Packaged items securely in boxes, bags or other containers before shipping.
- Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
- Restocked returned merchandise onto shelves as needed.
- Performed regular cycle counts to verify physical inventory count with system records.
- Operated hand-held scanners to track product movement within the warehouse environment.
- Provided assistance with special projects related to warehouse operations.
- Uploaded and assigned POS systems for book fairs.
- Assisted with any technical issues associated with POS systems to ensure customer usage.
- Used AS400 systems daily to track inventory and complete job requirements
- Streamlined workflow processes, improving overall productivity within the warehouse operations.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Customer Service Representative
Mohawk Industries Inc
01.2022 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Captain Kleen Speed Wash - Captain Kleen Speed Lube
05.2019 - 01.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed daily cash operations and maintained accurate records of all transactions.
- Schedule and determine pricing on larger repair jobs.
- Ran emission testing for the State of Ga.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
- Analyzed performance metrics to identify areas for operational enhancements and training needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED -
Cass High School
White, GA05-2017
Skills
- File Maintenance
- Bookkeeping
- Quality Control
- Research
- Administrative Support
- Cash Management
- Customer Satisfaction
- Time Management
- Leadership
- Inventory Management
- Microsoft Office proficiency
- Self-Motivated and Disciplined
- Attention to detail
- Data entry
- Critical thinking
- Customer relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inventory Specialist
Asta America
06.2024 - Current
POS Clerk- Picker/Packer Associate
Scholastic Book Fairs
01.2023 - 06.2024
Customer Service Representative
Mohawk Industries Inc
01.2022 - 10.2022
Assistant Manager
Captain Kleen Speed Wash - Captain Kleen Speed Lube
05.2019 - 01.2022
GED -
Cass High School
References
References available upon request.
Contact
770-881-0354
Lesliebell2014@yahoo.com
References
References available upon request.
Contact
770-881-0354
Lesliebell2014@yahoo.com
References
References available upon request.
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