LESLIE BERQUIST
Talbott,TN
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Rand Property Management
08.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
Employment Specialist
Express Employment Professionals
10.2020 - 05.2022
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Matched clients to open positions based on skills and work requirements.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
Insurance Specialist
Allstate Insurance
04.2020 - 05.2022
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Collected premiums on or before effective date of coverage.
- Generated leads through cold-calling, networking and other outreach methods.
- Educated clients on insurance policies and procedures.
Education
High School Diploma -
Morristown Hamblen East High School
Morristown, TN05.2012
Skills
- Business Processes and Procedures
- Onsite Tours
- Housing Regulations
- Relationship Building and Rapport
- Property Tours and Inspections
- Payment Collection
- Tenant Issue Resolution
- Application Process Proficiency
- Administrative Support
- Appointment Scheduling
- Tenant Relations
- Property Inspections
Timeline
Assistant Property Manager
Rand Property Management
08.2022 - Current
Employment Specialist
Express Employment Professionals
10.2020 - 05.2022
Insurance Specialist
Allstate Insurance
04.2020 - 05.2022
High School Diploma -
Morristown Hamblen East High School
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