Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Henderson

Conway,AR

Summary

Accomplished Behavioral Health Professional with a proven track record at Birchtree Communities, Inc., adept in motivational interviewing and documentation proficiency. Excelled in enhancing client self-worth and achieving significant improvements in their life skills. Skilled in crisis intervention and maintaining high customer satisfaction, demonstrating empathy and problem-solving techniques.

Overview

6
6
years of professional experience

Work History

Qualified Behavioral Health Professional

Birchtree Communities, Inc.
Conway, AR
10.2023 - 01.2025
  • Facilitated group sessions focused on teaching healthy lifestyle habits and decision-making techniques.
  • Conducted assessments of client's current life skills levels and created strategies for improvement.
  • Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
  • Maintained accurate records and documented client data in company databases.
  • Conducted life skills evaluations and set client goals based on abilities.
  • Provided guidance to clients in developing personal, social and problem-solving skills.
  • Documented participation in classroom and individual instruction.
  • Collaborated with social workers to support patients.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Helped clients to build and recognize strengths and self-worth.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Provided crisis intervention services when needed to help de-escalate emotionally charged situations.

Telephone Service Representative

Publishing Concepts Inc.
Dallas , TX
08.2018 - 01.2023
  • Processed payments for orders received over the phone or online.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Performed data entry tasks accurately and efficiently using Microsoft Office Suite applications.
  • Cross-sold additional products and services to purchasing customers.
  • Documented sales call data in company software.
  • Performed outbound follow-up calls as needed to ensure satisfaction with service received.
  • Resolved customer inquiries, complaints, and requests in a timely manner.
  • Achieved established sales targets by generating new customer accounts.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Education

GED -

Phillips County Community College
Helena, AR
05-2004

Associate of Arts -

UACCM
Morrilton, AR

Skills

  • Anger management
  • Empathy development
  • Motivational interviewing
  • Social skills development
  • Behavioral assessment
  • Documentation proficiency
  • Suicide prevention
  • Self-care promotion
  • Problem solving techniques
  • Relapse prevention

Timeline

Qualified Behavioral Health Professional

Birchtree Communities, Inc.
10.2023 - 01.2025

Telephone Service Representative

Publishing Concepts Inc.
08.2018 - 01.2023

GED -

Phillips County Community College

Associate of Arts -

UACCM

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Leslie Henderson