Leslie Bittleston
Carson City,NV
Summary
Experienced professional with a robust background in quality assurance and program oversight. Skilled in grant writing and vendor evaluation, contributing to successful funding applications and policy development. Committed to enhancing operational efficiency and compliance within diverse programs. Dynamic Quality Control Officer with expertise in program oversight, compliance auditing, and policy writing. Proven track record in developing training programs and implementing effective procedures to enhance operational efficiency.
Overview
32
32
years of professional experience
Work History
Quality Control Officer
Public Employee's Benefits Program
Carson City, NV
07.2024 - 01.2026
- Investigated customer complaints related to product quality and developed corrective action plans as needed.
- Evaluated vendors' performance based on past deliveries and provided feedback when needed.
- Kept up to date on compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
- Identified quality problems and recommended solutions.
- Revised and developed master plan documents for healthcare program.
Juvenile Justice Program Chief
Division of Child and Family Services
Carson City, Nevada
10.2015 - 07.2024
- Researched grant opportunities, prepared applications, and wrote proposals to secure federal and state funding.
- Prepared grant financial/progress reports, and documented all activities.
- Acted as a point of contact for funders, project teams, and grantees, offering technical assistance and guidance.
- Maintained accurate databases, files, and calendars for all federal and state grants.
- Developed, revised, and trained staff on roughly 82 policies and procedures for juvenile justice facility and parole staff.
- Prepared reports for Legislature including Bill Drafts and Analysis, and testified in front of legislative committees.
- Developed, revised, and implemented regulations.
Social Services Program Specialist/Quality Control Inspector
Department of Health and Human Services
Carson City, NV
08.1999 - 10.2015
- Coordinated health program initiatives across diverse community groups.
- Developed training materials for staff and community partners.
- Adhered to federal and state regulations for medical programs (Medicaid).
- Determined and reviewed eligibility for SNAP, Medicaid, and TANF.
- Policy development and revision.
- State plan revision and bill draft analysis.
Military Intelligence Analyst
United States Army
Fort Bragg, North Carolina
11.1993 - 11.1998
- Analyzed intelligence data to support operational decision-making processes.
- Conducted thorough assessments of potential threats and vulnerabilities.
- Collaborated with military personnel on intelligence gathering efforts.
- Utilized analytical tools to interpret complex data sets effectively.
- Conducted link analysis using social network diagrams to reveal associations among individuals or groups.
- Monitored communications networks for indications of hostile activity or intentions.
- Conducted detailed all-source research to identify threat actors, activities, and capabilities.
- Integrated multiple sources of information into a comprehensive picture of the battlefield environment.
Education
Master of Science - Quality Assurance (Healthcare)
University of California, Dominquez Hills
Carson08-2017
Bachelor of Arts - Journalism And Mass Communication
University of Nevada
Reno, NV09-1992
High School Diploma -
Carson High School
Carson City, NV05-1987
Skills
- Leadership
- Program Oversight
- Supervision
- Quality assurance
- Compliance auditing
- Policy writing
- Corrective actions
- Vendor evaluation
- Grant writing
Affiliations
Board Member - Public Employee's Benefits Program (2020-2024)
Timeline
Quality Control Officer
Public Employee's Benefits Program
07.2024 - 01.2026
Juvenile Justice Program Chief
Division of Child and Family Services
10.2015 - 07.2024
Social Services Program Specialist/Quality Control Inspector
Department of Health and Human Services
08.1999 - 10.2015
Military Intelligence Analyst
United States Army
11.1993 - 11.1998
Master of Science - Quality Assurance (Healthcare)
University of California, Dominquez Hills
Bachelor of Arts - Journalism And Mass Communication
University of Nevada
High School Diploma -
Carson High School