Leslie Blake
Baltimore,MD
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to administrative care. Well-versed in policies, procedures and standards. . Sets example for work ethic, punctuality and quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader ED Registration
Sinai Hospital of Baltimore
Baltimore, MD
08.2019 - Current
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Managed conflict resolution within the team to maintain a positive work environment.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained daily inventory to facilitate successful material distribution.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Greeted patients and visitors upon arrival to the ED registration desk.
- Provided assistance to clinical staff with admitting and discharging of patients.
- Verified patient demographics, insurance, and other required information for accurate registration in the electronic medical record system.
- Maintained confidentiality of all patient records in accordance with HIPAA regulations.
- Reviewed patient accounts daily to ensure accuracy of billing information.
- Processed payments from patients or guarantors for services rendered.
- Performed data entry into various systems related to patient registration accurately and efficiently.
- Scanned documents into the electronic health record system for storage purposes.
Advance Imaging Patient Care Coordinator
Sinai Hospital of Baltimore
Baltimore, MD
05.2023 - 02.2024
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Completed insurance verifications and claim forms for patient intake and processing.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Checked incoming emails regularly and responded quickly when necessary.
- Communicated with patients to ensure quality of care and develop care plans.
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
Emergency Room Registration Clerk
University of Maryland Baltimore Washington Medical center
Glen Burnie, MD
12.2018 - 08.2019
- Provided customer service to all individuals entering the hospital by providing directions, answering questions, and assisting them in any way possible.
- Greeted patients and visitors, verified patient information, and collected copays.
- Maintained confidentiality of all protected health information according to HIPAA regulations.
- Informed patients of their rights and responsibilities regarding healthcare services.
- Answered incoming calls from patients seeking assistance with registration or billing inquiries.
- Ensured that all required paperwork was completed prior to patient discharge from the ER.
- Communicated with patients with compassion while keeping medical information private.
- Interviewed patients to complete case histories and intake forms.
Education
High School Diploma -
Patterson High School
Baltimore, MD06-1999
Skills
- Healthcare knowledge
- Customer Service
- Insurance Verification
- Insurance Practices
- HIPAA Compliance
- Appointment Scheduling
- Payment Collection
- Attention to Detail
- Medical Terminology
- Patient documentation
- Patient Registration
- Proficient in Cerner
- Proficient in EPIC
- Proficient in Microsoft Suites
Certification
- Certified Coding Specialist Certificate June 2022
- Microsoft Specialist Certification Certificate October 2018
References
References available upon request.
Timeline
Advance Imaging Patient Care Coordinator
Sinai Hospital of Baltimore
05.2023 - 02.2024
Team Leader ED Registration
Sinai Hospital of Baltimore
08.2019 - Current
Emergency Room Registration Clerk
University of Maryland Baltimore Washington Medical center
12.2018 - 08.2019
High School Diploma -
Patterson High School