LESLIE BOEHM
Oklahoma City,OK
Summary
Professional investigator with strong analytical and problem-solving skills. Proven ability to gather and evaluate information, ensuring thorough and accurate results. Known for effective team collaboration and adaptability in dynamic environments. Expertise in processes of the justice system, background checks, customer service and maintaining strict confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Records Specialist
Paycom
02.2024 - Current
- Analyzing public criminal records and in-depth court records on public access terminals.
- In-depth knowledge of the criminal justice system.
- Managed electronic and physical records ensuring compliance with data retention policies.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Communicating with court clerks to gather accurate information, while following FCRA reporting guidelines, as well as Paycom guidelines.
- Excel, Microsoft Word, and Accio software daily.
- Being versatile and knowledgeable about different state reporting laws.
- Communication and feedback are daily.
- Redacted information as requested when faced with potential privacy violations.
- FCRA certification
- Conducted extensive background checks to ensure thorough understanding of all parties involved in a case.
- Conducted extensive background checks using online databases, court records, newspaper archives, and other relevant sources for accurate results.
- Maintained accuracy of records by verifying accuracy of data in records.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Conducted detailed background checks on prospective employees, ensuring a secure workplace environment.
Sales Associate
The Cannabis Refinery
01.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained inventory accuracy, facilitating smooth stock management and replenishment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Excel, Microsoft word use daily
- Communication between management and staff, while staying up to date on industry laws.
- Filing medical recommendations.
- Following Hippa guidelines and confidentiality daily
- Assisted customers in product selection, ensuring satisfaction and repeat business.
- Educated clients on cannabis products, enhancing their knowledge and purchase confidence.
- Processed transactions efficiently, ensuring compliance with financial protocols and customer privacy.
Admissions Specialist
Northcare
01.2021 - 01.2022
- Enrolling clients in court-ordered DUI and rehabilitation programs.
- Following HIPAA procedures.
- Answered multi-line phone system, directing calls to appropriate departments and enhancing communication flow.
- Implemented process improvements that reduced administrative errors and improved overall workflow efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed and maintained filing systems, improving document retrieval times for staff inquiries.
- Software used: Avatar, Outlook, Excel.
- Evaluated and processed admission applications to ensure compliance with specific, individual court-ordered requirements.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Verified patient insurance coverage and eligibility for medical services
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Education
Forensic Psychology
University of Central Oklahoma
01.2019
Psychology
Oklahoma City Community College
Oklahoma City, OK01.2018
Skills
- Clear written communicator
- Data analysis
- Effective time management
- Team leadership
- Clear communication
- Logical reasoning skills
- Meticulous attention to detail
- Proficient in managing multiple tasks
- Committed to continuous learning
- Data retention compliance
- Public records analysis
- Information security management
- Criminal justice knowledge
- FCRA compliance
- Customer service excellence
- HIPAA compliance adherence
- Multi-line phone operation
- Appointment scheduling systems
- Court reporting guidelines
- Legal requirements
- Insurance verification
- Background check procedures
- Data verification techniques
Certification
PBSA CERTIFIED, PAYCOM, FEBRUARY 2023-PRESENT
FCRA CERTIFIED, PAYCOM, FEBRUARY 2023-PRESENT
LANGUAGES
English
Timeline
Public Records Specialist
Paycom
02.2024 - Current
Sales Associate
The Cannabis Refinery
01.2022 - 12.2023
Admissions Specialist
Northcare
01.2021 - 01.2022
Forensic Psychology
University of Central Oklahoma
Psychology
Oklahoma City Community College