Leslie Boggess
Summary
Dynamic revenue management professional with extensive expertise in strategic planning and budget oversight. Demonstrated success in stakeholder management, achieving operational efficiency and improved guest satisfaction. Proficient in financial forecasting software, consistently surpassing performance targets. Aiming to leverage analytical skills to drive continued growth within a forward-thinking organization.
Overview
17
17
years of professional experience
Work History
Owner
BoostBNB Marketing
Nashville, TN
03.2019 - Current
- Identified new opportunities for growth, expansion, and diversification.
- Identified opportunities for improving forecasting accuracy through better data collection methods.
- Monitored competitor's prices and adjusted accordingly in order to remain competitive in the marketplace.
- Developed dashboards and visualizations that enabled stakeholders at all levels of the organization access real-time insights into sales performance.
- Provided strategic guidance on pricing structures in order to maximize profits across multiple channels.
Travel Advisor
Traveling Family Guide
Nashville, TN
05.2015 - Current
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
- Developed marketing strategies to promote new products and services to potential customers via email campaigns or social media platforms.
- Created and distributed travel brochures and newsletters to inform clients of special promotions.
Event Coordinator
Eggcelent Events
Nashville, TN
05.2015 - Current
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
GoodNight Stay
Nashville, TN
05.2018 - 03.2019
- Analyzed pricing structures, sales trends, and customer data to optimize pricing models.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored industry trends and developments related to Revenue Management systems and software solutions.
- Performed regular site visits at each property location to assess condition and identify any areas that need improvement.
- Negotiated contracts with vendors providing goods and services related to vacation rental operations.
Regional General Manager
Turnkey Vacation Rentals
Nashville, TN
05.2017 - 05.2018
- Analyzed customer feedback, competitor activities, and market trends to inform business decisions.
- Maintained accurate records of all rental property transactions, including leases, payments, occupancy, repairs and maintenance.
- Responded promptly to inquiries from prospective renters regarding availability, amenities, rates, policies.
- Advised owners on best practices for increasing the appeal of their properties through renovations or upgrades.
Assistant General Manager
Interstate Hotels and Resorts
Nashville, TN
11.2016 - 05.2017
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
General Manager
Vail Resorts
Vail, CO
02.2014 - 11.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with the sales team to develop strategies for attracting new business.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Managed room allocations and bookings, optimizing occupancy and revenue.
Group Sales Manager
Sky Sox Baseball
Colorado Springs, CO
02.2015 - 11.2015
- Engaged in outbound calls and emails as needed to promote products or services.
- Organized training sessions for new staff members on best practices for handling group sales inquiries.
- Assisted with budgeting, forecasting, and financial planning processes related to group sales efforts.
Engineering Officer
United State Army National Guard
Laramie, WY
03.2011 - 11.2015
- Directly manage and train a 54 man Engineer Platoon while maintaining accountability, mentoring, and enforcing discipline
- Manage and maintain account for over $2.5 million in platoon equipment
- Lead, plan, and execute training with soldiers to ensure proper regulations are maintained; along with teaching them new techniques in accordance with U.S
- Develop and train the Master Resilience Program and the Sexual Harassment/Assault Response and Prevention Program for the Battalion to increase the resilience and awareness to 500 soldiers, while serving as the Equal Employment Opportunity Advisor too
- Awarded the Army Achievement Medal for going above and beyond my call of duty in developing my platoon's training program; Outstanding Volunteer Service Medal for completing 150 hours of community service in 3 months.
Conference Service Manager and Revenue Assistant
Embassy Suites
Denver, CO
05.2010 - 06.2013
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Corporate Trainer and Manager
Famous Dave's BBQ
Denver, CO
09.2008 - 10.2011
- Managed different areas of restaurant operations such as customer relations, vendors' relations and inventory control
- Specialized in training and motivating staff regarding their work and responsibilities in home property, new store openings and existing locations
- Closely monitor the safety of the restaurant guests and staff through execution of food safety and restaurant safety standards and guidelines.
Sales Admin and Front Desk Manager
Hilton Garden Inn
Denver, CO
- Collaborated with management teams to identify areas of improvement within the organization's learning environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Science - Organizational Leadership, Organizational Training and Instructional Design
Colorado State University
12.2012
Bachelor of Science - Sports, Entertainment, Event Management, Hospitality, Special Events
Johnson & Wales University
05.2010
Associate Degree - Entrepreneurship, Marketing
Johnson & Wales University
05.2009
Skills
- Revenue Management
- Budget Planning
- Stakeholder Management
- Cash Flow Management
- Financial Forecasting
- Workflow Optimization
- Logistics Oversight
- Contract Management
References
Available Upon Request
Accomplishments
- Legal Chair of the Nashville Area Short Term Renal Association
- Officer in the United States Army Corp of Engineers
Timeline
Owner
BoostBNB Marketing
03.2019 - Current
General Manager
GoodNight Stay
05.2018 - 03.2019
Regional General Manager
Turnkey Vacation Rentals
05.2017 - 05.2018
Assistant General Manager
Interstate Hotels and Resorts
11.2016 - 05.2017
Travel Advisor
Traveling Family Guide
05.2015 - Current
Event Coordinator
Eggcelent Events
05.2015 - Current
Group Sales Manager
Sky Sox Baseball
02.2015 - 11.2015
General Manager
Vail Resorts
02.2014 - 11.2016
Engineering Officer
United State Army National Guard
03.2011 - 11.2015
Conference Service Manager and Revenue Assistant
Embassy Suites
05.2010 - 06.2013
Corporate Trainer and Manager
Famous Dave's BBQ
09.2008 - 10.2011
Sales Admin and Front Desk Manager
Hilton Garden Inn
Master of Science - Organizational Leadership, Organizational Training and Instructional Design
Colorado State University
Bachelor of Science - Sports, Entertainment, Event Management, Hospitality, Special Events
Johnson & Wales University
Associate Degree - Entrepreneurship, Marketing
Johnson & Wales University
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