Leslie Bonner
Houston
Summary
Accomplished Smart Home Professional with a robust history of enhancing security system reliability and customer service at Vivint. Leveraged expertise in fiber optics and security system installation while fostering leadership and critical thinking. Drove Chosen Few LLC to financial health and customer service excellence by astute business development and staff training.
Overview
16
16
years of professional experience
Work History
Field Technician
EZEE Fiber
07.2024 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
Field Technician Supervisor/ Fiber optic Tech
Amber Communications LLC
06.2023 - 04.2024
- Conducted regular performance reviews with staff to identify areas for improvement and provide feedback on job performance
- Created detailed reports to document progress on projects and present findings to upper management
- Ensured compliance with all relevant safety regulations while overseeing maintenance activities in the field
- Configured network devices such as routers, switches, hubs and bridges
- Utilized various hand tools such as crimpers, strippers, cutters for installation purposes
- Adhered to safety protocols while working on ladders or roofs at heights up to 30 feet
- Pulled fiber optic cable to perform repairs and additions
- Installed, spliced and tested fiber optic cables in accordance with industry standards
- Replaced faulty connectors, splices and other components as necessary to ensure optimal performance
- Used optical sources, power meters and optical spectrum analyzers to test optical components
- Performed fiber optic acceptance testing to limit installation errors
- Inspected optical fibers for signs of damage or wear and tear
- Performed regular maintenance on all alarm equipment in order to identify any potential problems before they occurred
Smart Home Professional
Vivint
01.2022 - 02.2023
Owner
Chosen Few LLC
06.2018 - 09.2021
- Kept business operations on a sound financial footing with successful forecasting, budget management, and resource allocation
- Delivered consistent service to develop a customer base
- Built competitive edge with well-planned growth and strategic business development
- Tracked trends and capitalized on emerging opportunities to adapt to changing business conditions and market demands
- Controlled expenses and monitored employees to achieve budget targets
- Oversaw day-to-day activities, special projects, and employees to facilitate business operations
- Conducted targeted training programs and performance evaluations to assess employee skills
Retention Specialist
Comcast
04.2017 - 05.2018
- Handled customer inquiries, billing questions, payments, and service requests
- Documented, researched, and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Delivered fast and friendly service regarding questions and service complaints
- Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
- Compiled customer feedback to recommend improvements to management
- Enhanced customer satisfaction with fast, knowledgeable service
Retail Sales Key Holder
Sprint
01.2016 - 03.2017
- Recognized trends in customer requests so that products could be tailored accordingly
- Replaced old or outdated hardware as necessary for improved system reliability
- Diagnosed issues with existing security systems and repaired faulty components
- Collaborated with other technicians in order to provide superior customer service experience
- Provided technical support for customers regarding their alarm system operations
- Conducted routine inspections of existing security systems to ensure optimal performance
Sales Representative
Verizon
10.2014 - 10.2015
Weekend General Manager
LA Fitness
01.2014 - 09.2014
- Led development of strategic business plan targeted around high growth initiatives
- Optimized sales strategies based on weekly, monthly, and quarterly progress against annual objectives
- Organized store operations around sales need and allocated important daily responsibilities to personnel for efficient operations
- Coordinated smooth and successful service delivery and sales activities for [Number]+ customers per day
- Boosted company profile and sales numbers by developing innovative store events
- Taught employees how to upsell and cross-sell items
- Capitalized on new business opportunities, tracking market and competitors to quickly identify trends
- Addressed customer needs and maintaining high satisfaction rates through effective account management
Restaurant Manager
Spice Jam
02.2009 - 01.2013
- Trained a high-performing team, managed budgets, and set goals to drive business operations
- Kept day-to-day operations in line with a budget using shift management strategies and optimal food and labor controls
- Recruited, trained, and developed top-quality service industry talent
- Directed team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Maintained compliance with health code and sanitation requirements
- Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
- Developed strong vendor rapport and negotiated favorable prices on quality food products
- Cultivated customer loyalty and promoted word-of-mouth referrals with quality food and best-in-class service
Cable Field Technician
Optimum
09.2009 - 10.2011
- Installed and configured new customer systems and educated on proper use
- Resolved emergency and after-hours call outs with professionalism and extensive expertise in different types of cable installations and related devices
- Served and satisfied customers with knowledgeable support for diverse cable needs
- Minimized unnecessary safety risks by complying consistently with OSHA and company guidelines
- Maintained clean, attractive, and well-performing company vehicles by inspecting daily and consistently handling routine upkeep
- Handled wide-ranging residential and commercial jobs with skill and efficient use of time
- Located problems with existing systems using expert testing and troubleshooting abilities
- Uncrate, install, and configure products at customer locations
- Worked effectively at heights and in confined spaces to handle job requirements
Education
High school dipolma -
Sheepshead bay, NY01.2006
Skills
- Microsoft word
- Excel
- Time management
- Task prioritization
- Staff training
- Critical thinking and problem solving
- Leadership
- Owner
- Fiber optics
- Security System Installation
- Fusion Splicing
- Signal Testing
- Fiber Optic Safety
- Fiber Optic Terminations
Timeline
Field Technician
EZEE Fiber
07.2024 - Current
Field Technician Supervisor/ Fiber optic Tech
Amber Communications LLC
06.2023 - 04.2024
Smart Home Professional
Vivint
01.2022 - 02.2023
Owner
Chosen Few LLC
06.2018 - 09.2021
Retention Specialist
Comcast
04.2017 - 05.2018
Retail Sales Key Holder
Sprint
01.2016 - 03.2017
Sales Representative
Verizon
10.2014 - 10.2015
Weekend General Manager
LA Fitness
01.2014 - 09.2014
Cable Field Technician
Optimum
09.2009 - 10.2011
Restaurant Manager
Spice Jam
02.2009 - 01.2013
High school dipolma -
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