Leslie Bowie

Delivered round-the-clock support for a nursing home resident with dementia and Alzheimer's.

• Assessed loan portfolios for compliance with underwriting policies.
• Helped college students obtain financial aid through loan programs.
• Compiled closing packages for drafting and presentation accuracy.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Submitted loan applications to underwriter for verification and recommendations.
• Maintained strict confidentiality of bank records and client information.
• Cultivated and sustained connections with clients, financial institutions, and external partners.
• Assisted customers with completing loan applications and other paperwork.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Developed strong relationships with customers through high levels of customer service.

• Leveraged extensive service knowledge to enhance customer satisfaction.
• Created detailed reports to help team leaders assess company performance.
• Handled customer inquiries via calls and emails regarding products and services.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Improved customer service by projecting friendly and knowledgeable attitude.

• Designed and built over 3 displays to generate customer interest in store merchandise.
• Processed cash, credit, debit, and check payments.
• Monitored and restricted access to keys to maintain store security.
• Oversaw team of 14 employees.
• Completed store opening and closing procedures.
• Created employee schedules to align coverage with forecasted demands.
• Opened inventory boxes and restocked shelves.
• Counted out cash drawers and balanced totals.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Trained team members in successful strategies to meet operational and sales targets.
• Trained and mentored new employees.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Kept store clean and organized to provide shoppers with pleasant experience.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Tracked, analyzed and reported store sales performance metrics to store manager.
• Accepted and processed customer returns.
• Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Received and counted money.
• Directed customers to correct store locations.
• Managed store's stock inventory and ordered new merchandise to replenish low-stock items.