Leslie Bradley
Douglass,KS
Summary
Handle all types of customer service requirements with excellent analytical, schedule management and document preparation skills. Effectively handle needs of customers each day by delivering fast, knowledgeable support. Good relationship building skills, team-oriented nature and ability to multitask.
Overview
16
16
years of professional experience
Work History
Title Clerk
Walser Auto Group
01.2024 - Current
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
Service Coordinator
Walser Lexus
10.2022 - 01.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Front desk coordinator
Walser Lexus
01.2022 - 10.2022
- Answer all incoming calls-communicate relevant information to the appropriate parties
- Provide stock number for incoming units
- Perform updated price changes
- Maintain inventory.
Service advisor
Raber Ford
06.2021 - 12.2022
- Orchestrated efficient service schedules to meet need of the customers and technicians in a fast-paced environment
- Submitted warranty claims to insure rapid payment
- Investigated and resolved customer inquiries and complaints quickly.
Service writer
Winfield Motor Company
07.2008 - 06.2021
- Worked effectively with repair staff and parts providers, staying current on availability and service processes
- Entered customer details in Autosoft to track requests, document problems and record solutions offered
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
Associate of Arts -
Cowley County Community College
High School Diploma -
Liberal High School
Skills
- Client communication
- Schedule coordination
- Repair estimates
- Multi-line phone talent
- Recordkeeping strengths
- Complaint resolution
- Title processing
- File Management
Timeline
Title Clerk
Walser Auto Group
01.2024 - Current
Service Coordinator
Walser Lexus
10.2022 - 01.2024
Front desk coordinator
Walser Lexus
01.2022 - 10.2022
Service advisor
Raber Ford
06.2021 - 12.2022
Service writer
Winfield Motor Company
07.2008 - 06.2021
Associate of Arts -
Cowley County Community College
High School Diploma -
Liberal High School
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