Leslie Bratten
Hampton,VA
Summary
Transitioning Navy, Seeking career in financial industry.
Overview
8
8
years of professional experience
Work History
Boatswain's Mate
United States Navy, USN
Norfolk, VA
04.2021 - Current
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Completed frequent inspections, identified concerns and corrected problems independently.
Deposit Operations Specialist
Air Force Federal Credit Union
San Antonio, TX
01.2020 - 04.2021
- Ensures return checks are processed daily in order to avoid losses to bank for late return of items
- Process deposit and check adjustments
- Notify officers of large returned deposited items
- Process chargeback items and mail customer advices and IRD
- Review stop payments and holds placed on system by Central Operations Department.
- Assist in processing and research of ACH disputes.
- Monitor deposit accounts for overdrafts, add/remove overdraft protection based on policy.
- Responsible for providing back up to all other deposit Operations Specialists
- Review daily new account reports for proper documentation and produce exception reports
- Responsible for opening all accounts online or through mail
- Process all wire transactions domestic and international.
Customer Service Representative
FARM BUREAU BANK FSB
San Antonio, TX
03.2019 - 10.2019
- Performs duties to include providing customers with information, answering questions, and resolving customer complaints, inquiries, and requests regarding new and current accounts.
- Able to perform daily responsibilities to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions and performing basic account maintenance.
- Responsible for completing daily tasks as requested by other internal departments in regards to following up with customers as necessary.
- Maintains working knowledge of complete line of products and services offered; takes responsibility to keep current with new product updates.
- Responsible for being familiar with entire loan process for consumer/business vehicle loans.
- Possess basic knowledge of title requirements by state.
- Able to review loan account, depict what information is required to complete tile work, and educate customer of title perfection process
- Able to meet customer service standards set for quality assurance purposes within Customer Care Team.
Customer Care Representative
South State Bank
Gainesville, GA
08.2015 - 12.2016
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Executed customer transactions, including deposits, withdrawals, and cashier's checks
- Assisted in training for all new tellers
- Adhering to all bank security, audit, and compliance requirements
- Supporting the bank sales team by identifying customer needs and then promoting current offers to them
- Cross-selling bank products and services
- Record all transactions promptly, accurately and in compliance with bank procedures
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Member Service Representative
Atlanta Postal Credit Union
Duluth, GA
03.2014 - 07.2015
- Handled various accounting transactions
- Balance currency, cash and checks in cash drawer at end of each shift
- Answer inquiries regarding checking and savings accounts and other bank related products
- Open/Closed customer accounts upon request
- Performed account maintenance per customer request
- Perform specialized tasks such as preparing cashier's checks, issuing traveler's checks and exchanging foreign currency
- Perform services for customers such as ordering bank cards and checks.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Education
High school diploma -
Meadowcreek High School
Norcross, GA05.2011
Skills
- Cash handling
- Customer service
- Banking
- Military Experience
- DoD Experience
- Computer Networking
- Computer skills
- Supervising experience
- Deck and Boat Seamanship
- ACH
- Military Service
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Certifications and Licenses , Secret Clearance
Timeline
Boatswain's Mate
United States Navy, USN
04.2021 - Current
Deposit Operations Specialist
Air Force Federal Credit Union
01.2020 - 04.2021
Customer Service Representative
FARM BUREAU BANK FSB
03.2019 - 10.2019
Customer Care Representative
South State Bank
08.2015 - 12.2016
Member Service Representative
Atlanta Postal Credit Union
03.2014 - 07.2015
High school diploma -
Meadowcreek High School
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